My wife ordered glasses from Zenni over a week ago. The tracking on the USPS website has shown that the package made it all the way to my town and even showed as being out for delivery, and then 6 days ago, all updates stopped and the package has shown no signs of movement since. Any package that has shown this kind of behavior in the past has ended up being lost. I have reached out Zenni’s customer service multiple times, and they have kept giving us the same scripted answers multiple times that the package isn’t lost and to just keep waiting on it, even though my local Post Office has confirmed that they had it 6 days ago but they are unable to locate it. Zenni refused to do anything until more than two weeks have passed from ordering. They just give lip service without offering any sort of real solution or help. It would be one thing if it took that long to get here and the tracking reflected that; I get that, delays happen. But when all signs point to the package making it literally down the street from my address and then just not moving for 6 days, and the USPS even confirms that they don’t know where the package is, it just tells me that Zenni has no interest in actually trying to help. This review is not a reflection of the app, but of the company itself, as multiple attempts to work with them have been the most fruitless undertaking ever. Just hope if you ever buy from them that your package doesn’t have any hiccups, because they will not do anything to help you.

I use Zenni to buy my own glasses and now my daughters. I’ve used Zenni for years and I don’t think I’ll ever buy them anywhere else. The prices are great and you are able to customize each set to your preferences. I add advance blue ray protection on my daughters glasses because she is always using her iPad, now not only can she see better but now I feel better knowing her eyes have some kind of protection. I haven’t used all of the different upgrades yet that Zenni offers. So far I’ve used their anti reflective, scratch resistant, water resistant and blue ray block and they all work well! I am interested in getting the anti fog eventually because I’m tired of my husband making jokes when I go from a warm car to the cold weather. The glasses are good quality for the price I believe, I haven’t had any issues with them breaking and that means something since I accidentally fall asleep wearing them and have woken up on top of them most nights. They have a huge variety of different styles and colors. I’ve ordered the same pair for years, I feel like it completes my look and I don’t think I’ll ever buy a different style. But my daughter has 2 that I have ordered for her. She picked out a blue glow in the dark pair that she is obsessed with and then I ordered a nice black pair for special occasions or just a backup and she likes it obviously not as much as the super cool glowing pair.

My husband recently told me about how much he loved his glasses from Zenni Optical but I was a little skeptical about buying frames without physically trying them on, but I decided to give it a try since I was up for a new prescription. I went online and searched through the frames, virtually tried them on, easily picked out what I liked, popped in my new prescription and was astounded how inexpensive the final price was! I honestly thought they’d be in the $300 range after putting in my very strong progressive prescription, and the total cost with shipping was less than $80 bucks!! Bonus, the glasses I just purchased are probably the nicest looking pair, on, that I’ve bought in the 35 years I’ve been wearing glasses. And, the price is seriously unbelievable. They were less than the very first pair of glasses I ever purchased when I was in high school, in the late 80’s, from America’s Best!My Zennies just arrived yesterday and I could not be happier with them. The prescription is perfect and they look great on. Absolutely love them. I like them so well, I just bought a second pair to have in my purse as a spare, in a different design. The prices are so affordable for my prescription I can buy a few more different styles and still come in under the cost of my 2021 eyeglass purchase from Costco! Thank you for having glasses at an affordable cost in great designs!

I’ll be honest, when Zenni offered a coupon to download their app, I rolled my eyes and thought OK another app… But, I was ordering two pair pairs of glasses so it was worth it for the coupon. However, I’m so glad I did! This app is actually really great and although I will probably only order glasses once a year, I’m going to keep it and use it again. The functionality is much better than their website which I already didn’t think was bad. I’m not sure I’ve ever even written a review for an app before, but seriously this was a really good app and has a great user experience. The design team did a stellar job. Oh! And the new face measuring tool was very cool and definitely the most accurate that I’ve used so, thank you for that! I used Zenni for a long time and then started using eyebuydirect. I had reordered the same frames and was disappointed that they changed the frame material from metal to some type of plastic…so, I thought I would try Zenni again. I hope you’ve kept your quality high, because if so, I’ll happily be exclusively a Zenni customer