HelpDesk Viewer

Name: HelpDesk Viewer
Rating: 3.6 (5 reviews)
Author: IDrive Incorporated

Productivity

Free · In‑App Purchases · Designed for iPad. Not verified for macOS.

5 Ratings
Age Rating

4+
Years
Category

Productivity
Developer

IDrive Incorporated
Language

EN
English
Size

40.4
MB

Connect to the customer’s mobile devices or computers and resolve technical issues anywhere, anytime using HelpDesk by RemotePC. Features Connect to customers device from your iOS device. Chat with customers via text during the session for better understanding of the issues. Manage customer queries, access logs, etc., all in one place for efficient client requirement management. Transfer files from your mobile device to remote computers and vice versa.

Ratings & Reviews

3.6

out of 5

5 Ratings

Reliable Remote Support Solution
Jun 16
Nikki’s Nest
I’ve had a positive experience using HelpDesk Viewer for remote support sessions. The app is easy to navigate, and connecting to devices is quick and reliable. Screen viewing, chat, and file-sharing features work smoothly, making it easier to assist users and resolve issues efficiently. The interface is clean and straightforward, even for first-time users. Overall, it’s a dependable tool for remote technical support and customer assistance.

Developer Response
Dear User, Thank you for your good feedback. We are encouraged by your words and we look forward to serving you better in future.
Reliable Remote Support Solution
Jun 16
Nikki’s Nest

I’ve had a positive experience using HelpDesk Viewer for remote support sessions. The app is easy to navigate, and connecting to devices is quick and reliable. Screen viewing, chat, and file-sharing features work smoothly, making it easier to assist users and resolve issues efficiently. The interface is clean and straightforward, even for first-time users. Overall, it’s a dependable tool for remote technical support and customer assistance.
Developer Response Jun 18
Dear User, Thank you for your good feedback. We are encouraged by your words and we look forward to serving you better in future.
Excellent Experience
Jun 29
JS Philip
App is easy to use and works smoothly. Connecting to remote devices is quick, and the app provides a stable and reliable experience. The interface is simple, making it easy to assist users from anywhere. Overall, it's a great app for remote support.

Developer Response
Dear User, Thank you for your good feedback. We are encouraged by your words and we look forward to serving you better in future.
Excellent Experience
Jun 29
JS Philip

App is easy to use and works smoothly. Connecting to remote devices is quick, and the app provides a stable and reliable experience. The interface is simple, making it easy to assist users from anywhere. Overall, it's a great app for remote support.
Developer Response Jul 3
Dear User, Thank you for your good feedback. We are encouraged by your words and we look forward to serving you better in future.
Frustrating First Experience
01/26/2024
oBull
When using the app for the first time, my use case was to schedule my first session. I couldn’t actually do so, as the time zone would not change to what I would select from the dropdown. I then tested the rest of the fields and found the interaction with the hour and minute for start time was very cumbersome. When you were scrolling for the right hour and minutes, if you were not fast enough it would auto select where it stops at. You would constantly have to retap either the hour field or the minute field to keep scrolling to what you wanted. Because of this issue, I just didn’t bother and stopped using the app for now. Since scheduling from the website on Safari is also not successful (can’t see the action button to complete scheduling from mobile), I am forced to only do it from PC/Laptop.

Developer Response
Dear User, We apologize for the inconvenience caused. We advise you to update to the latest version. If you still face the issue please contact us at support@remotepc.com. We will gladly assist you. Thank you!
Frustrating First Experience
01/26/2024
oBull

When using the app for the first time, my use case was to schedule my first session. I couldn’t actually do so, as the time zone would not change to what I would select from the dropdown. I then tested the rest of the fields and found the interaction with the hour and minute for start time was very cumbersome. When you were scrolling for the right hour and minutes, if you were not fast enough it would auto select where it stops at. You would constantly have to retap either the hour field or the minute field to keep scrolling to what you wanted. Because of this issue, I just didn’t bother and stopped using the app for now. Since scheduling from the website on Safari is also not successful (can’t see the action button to complete scheduling from mobile), I am forced to only do it from PC/Laptop.
Developer Response 10/28/2024
Dear User, We apologize for the inconvenience caused. We advise you to update to the latest version. If you still face the issue please contact us at support@remotepc.com. We will gladly assist you. Thank you!
Saves time. Awesome app
Jun 3
Nick john554
This app saves lot of time for me as a tech and also easy accessible to the client host devices to solve the technical problems…

Developer Response
Dear User, Thank you for your good feedback. We are encouraged by your words and we look forward to serving you better in future.
Saves time. Awesome app
Jun 3
Nick john554

This app saves lot of time for me as a tech and also easy accessible to the client host devices to solve the technical problems…
Developer Response Jun 11
Dear User, Thank you for your good feedback. We are encouraged by your words and we look forward to serving you better in future.

1. UI Enhancements 2. Minor bug fixes

Version 1.3.0 09/01/2025

Data Not Collected

The developer does not collect any data from this app.

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Accessibility

Information

Seller: IDrive Incorporated
Size: 40.4 MB
Category: Productivity
Compatibility: Requires iOS 14.0 or later.

iPhone
Requires iOS 14.0 or later.

iPad
Requires iPadOS 14.0 or later.

iPod touch
Requires iOS 14.0 or later.

Mac
Requires macOS 11.0 or later and a Mac with Apple M1 chip or later.
Languages: English
Age Rating: 4+

4+

Learn More
In-App Purchases: Yes

1 Technician plan at $9.99 $9.99

1 Technician plan at $99.99 $99.99

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