LEGIT APP - Authentication 4+

Overall Great Experience

I am a new user and I used this app to authenticate my white racer blue dunks I bought. Overall I enjoy how the app went through from making an account, to the authentication process. The process went quicker than I thought it would, and the price to authenticate my shoe was a good price and I’m knowing that money is an investment to my shoes (costed 3 dollars to authenticate my shoe). Take this, though, with a grain of salt because I have only used this app once. But the experience is definitely a positive one and I see myself using it again.

Doesn’t seem to do a full check

Recently purchased a pair of Jordan 1’s from someone on an online marketplace. Unfortunately, I got some suspicions after regarding the outside of the shoes and wanted to have them checked for confirmation. I found this app and decided to try it. Shoes didn’t pass because of the interior sewing under the insoles. I was more concerned about the outside but makes sense because the sewing did look off. After my result, I decided to look through the shoes that others submitted. I noticed almost EVERY shoe that was marked as a replica had the same EXACT reason behind it : “exterior inner”, which was usually regarding some messy or inconsistent sewing under the insole that doesn’t match authentic pairs. No way almost every replica ONLY has bad sewing. I also went to compare photos of a few pairs and noticed that some of the “replica” pairs looked to have the exact same interior as the “authentic” pairs. I don’t get it lol 2 stars for the fast check but doesn’t seem to really check everything

Developer Response ,

Hi kd1317, Thanks for the feedback! Replica makers excel at mimicking exteriors, which is why detailed internal checks like sewing are crucial. We use a multi-factor approach & stay updated on replica trends. While photos from others might not tell the whole story, we're confident in our results. Let us know if you have any questions at support@legitapp.com!

APP CALLS OUT FALSE REPLICAS!

I recently had purchased a pair of Jordan 5’s and were unsure about the authenticity of the pair. I decided to run them through a Legit Check using this app. This is usually my go-to application for authenticating shoes, however, it never will be again. The app marked the shoes as Replicas. I then went on to using a different apps and the shoes came back as Authentic on both besides this one. Afterwards. I asked Legit App’s customer service team nicely if they could redo the authentication. They decided NOT to redo it and to NOT refund me for the incorrect results as well. Mind you, it only costed $3-$5 for authentication process. The amount of GREED this company has to have for them to NOT reason with their customers to come up with a better solution is absurd. If I had the ability to upload screenshots as proof, I would’ve surely done so without hesitation. They disabled my account after calling them out on it. DO NOT USE THIS APP! TERRIBLE EXPERIENCE!!

Developer Response ,

Thank you for choosing LEGIT APP to authenticate your item. While we understand receiving a "REPLICA" result is not ideal, we stand by the accuracy and thoroughness of our authentication process. We want to assure you that our team of experts made their best judgment after carefully examining your item.

To help you move forward, we recommend contacting the seller immediately to initiate a refund process.