Shiftkey is ok (certainly not the worst app) but I believe there are a few things they could improve on or add to make employment better. 24 hour help would be great. Considering nursing is 24 hours and clinicians like myself work overnight, the option for help after hours and weekends would be a great addition. I think there should be a phone number to contact customer service. I think the turnaround time for responses could be better. I think the fact that it’s suggested for us to “call the facility” for issues is frustrating. There should be a middleman to speak/advocate for clinicians to maintain professional boundaries and hold facilities accountable for issues they tend to procrastinate on. I think the “bidding” is misleading. There is a maximum bid per facility and it’s mostly capped at $1.50 over the suggested rate. If someone bids too high over 2 times without knowing this, you’re only able to accept the minimum suggested rate. I have found that increasing it (+) by 5-6 taps is usually the max. Instead I think each facility should post the max bid they’ll accept. I think they should cap applicants to a shift by maybe 5 and if the applicant before them cancels or is denied, you move up on the list. I think bonuses should be included for last minute shift postings. I think instant pay of shifts cancelled by facilities should be available instead of in the next weeks pay cycle. I think they should bring monthly surveys to the app.

This agency is not what it use to be. My background check has been in “consider” for almost a month now. We have to update our background check every yr and my background is the same as it was last yr but for some reason it was flagged this yr. I have called multiple times to see what’s going on and they just keep putting in escalation tickets but no one has escalated the situation or even contacted me. Use Intel’s or GrapeTree at least they would let me speak to manager or someone in background department to get the situation handle these people don’t even have that or your own personal specialistUpdate: even after they replied still haven’t spoke with anyone it has been 90days background still pending and waiting for them to upload it although it already been approved by Checkr….. This agency is a joke bout time they approve it I’ll be needing a new one

To start, there is no work on here right now so it’s currently not worth the money and time. Second, I spent well over a month getting my credentials verified. My background check (which cost me $100 out of pocket) sat there for over a month after being done. I called/messaged many, many times. Was told to just wait for it to process each time. Many escalation cases were made. I was only contacted regarding 2 of them, neither of which addressed my issues or responded further upon me replying. Finally one day someone figured out that I didn’t receive a checkrs email which allows me to give permission for my background to be reviewed. That was it. All those calls, messages and escalations for an email that gives permission to read it.At this point my AHCA General license still said invalid. Upon many more calls/messages with the same run-around someone finally figured out it was an incorrect entry in my ssn, I accidentally out a 3 instead of a 4. This prompted another escalation as that person could not just fix it for me and many more calls. I was told I could not directly contact the people in which the escalations went to. Finally after quite a lot of calls and pleading someone got it fixed for me. Again, weeks of constant time consuming effort to get this accomplished. All of this time and aggravation just to see there is no work.

To all my health care professionals, BEWARE. Do not go to Brooklyn Queens Nursing home in brooklyn. They have needs on shiftkey and require nurses and cna’s to work 1 orientation shift with them. I requested it and they approved it 3 days later, 4 days before the scheduled shift. When myself and another healthcare professional arrived, the scheduler (the one in charge of booking everyone) greeted us and then asked for our paperwork. Why? Esp when we are cleared on the platforms to work. (Drug test, physicals and licensure) after that she had us wait about a hr and half to gathet the forms and said we needed to go Home because thats not how they do things and “shiftkey knows not to book anyone without them calling and meeting with admin before hand” which is a lie because they dnt book us, THE FACILITY DOES. So because i spent 3 hours traveling from one end of ny to brooklyn to provide services to them they REFUSED TO PAY ME, told me and the aide that and is now not answering to shiftkey demands to pay me for the hour and a half i was there and trouble and travel pay because they wasted my time. Shiftkey, KNOWS ABOUT ALL OF THIS, and have been delaying my pay for 3 weeks now because of this and let this facility treat their workers anyway. My case was assigned to maribel and do you think she has reached back out to me? DONT WASTE YOUR TIME PEOPLE