This is our new Gubagoo app, helping to keep you connected with your customers on the go.
This version of the app provides an enhanced chat experience, but does not yet have all of the features of the legacy version.
Just like in GLive, you will be notified of chats, you can monitor conversations in real time, and ResQ those chats - from anywhere!
The original version of the app is still available in the app store, and has our full mobile feature set, including Virtual Retailing connectivity, dashboards, and reporting.
Here’s what is currently available in this enhanced app:
- View live chats across all channels (except Text+, coming soon)
- Take over (ResQ) live chats
- Send messages to your customers
- Send whisper messages to Gubagoo chat specialists and your staff
- View and send inventory, offers, and contact cards
- View and send your saved responses
- Send files, such as photos, videos, and PDFs
- Enter and view customer details
- Enter lead information and submit the lead to your CRM
- Push notifications
If you need access to any of the following features on your mobile device, you will still need the legacy app:
GLive:
- In-app notifications
- Do Not Disturb mode
Virtual Retailing Features:
- View deals
Dashboard and Reporting Features:
- View history
- View dashboard
- View leads
- View saved responses
- View inventory
- View offers
- View and edit your profile information
- View and edit your notification settings
- Access our help center
This app will be continuously updated to include the features from the Legacy app, and will soon replace the original.
Here’s an idea! You have thousands of users that utilize this app daily. Why not update this app to fix bugs and crashes. Individuals using this as a business tool will benefit and you will yield higher reviews and more users in the process. It’s only mutually beneficial for everyone. 🤷
How are you supposed to help people?
bee9006034
The latest update for Gubagoo on my iPhone has made the app unusable. Every time I load the app it just shows a black screen. I’ve waited, nothing happens. Just a blank black screen. For the majority of us, this is how we make our living. Being the first to respond and offer help. I’m lucky I have a laptop which the app still works on. I feel bad for the people that don’t. They’re stuck losing clients and potential revenue to support themselves. Thank you for the update!
1 Star, until it quits logging me out all day.
Heedadad
Looks like this is a very common Issue, reading the reviews, well my co-workers are experiencing the same thing, at least half of us are. The app sometimes is buggy or just freaks out and kicks me out, which is annoying but manageable, no app is perfect, but I need to be sure I don’t have to login to Gubagoo every couple hours or I miss out on chats. Do I need to set an alarm to remind myself to log back in? That’s the point it’s got to, please fix!
Just bad
cuppnoodlee
Always logged out, app crashes constantly. Even with the app being up to date or restarted, the app will more than half the time crash immediately after opening. It’s always been this way and makes answering chats a big hit or miss. You’re auto logged out so frequently that many chats are just missed if you aren’t constantly checking to make sure that you’re logged in / re-sign in.
Various bug fixes and improvements
Version 1.7.9
The developer, Gubagoo Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Linked to You
The following data may be collected and linked to your identity:
Contact Info
User Content
Usage Data
Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
Seller
Gubagoo Inc.
Size
60.8 MB
Category
Business
Compatibility
Requires iOS 15.5 or later.
iPhone Requires iOS 15.5 or later.
iPod touch Requires iOS 15.5 or later.
Mac Requires macOS 12.4 or later and a Mac with Apple M1 chip or later.
