I use to go to hair salons, my head would break out and I’d have to take Benadryl and feel miserable for a couple days. Then I found Madison Reed, No more break outs!Also I want everyone to know if your hair coloring is coming out it’s not Madison Reed hair coloring, it’s the shampoo you’re using. There are certain shampoos that will take your hair coloring out quicker. Trust me I know, I only use them if I absolutely have to. Like head and shoulders, the blue bottle that treats the scalp(can’t think of it’s name right now), anything that treats the scalp of learned takes coloring out quicker.So, if you don’t want anymore break outs or sore scalps after coloring, Madison Reed is the product to use. Hoping this helps some people out there that went through what I went through

Beyond frustrated with this app and customerService. The system won’t let you cancel an appointment and no one is available to answer the phones. Twice, I’ve waited on the phone for over 30 minutes without response. I finally navigated to a chat feature today (that was not easy to find and required multiple loopholes) and it said they were too busy. I stayed on and when a live person came to chat, I asked for appointment to be cancelled. We had a thorough chat where it was confirmed it was cancelled and it’s still on my profile. The app only wants to help you with color questions. Customer service is a convoluted maze to reach. App is not user friendly. Not easy to navigate. The premise of this program is great but I will not make appointment that can’t be cancelled. Oh, and my original appointment was rescheduled because the salon didn’t have the hair product. Company is growing faster than they can keep up. Better app support and better customer support are needed.

I was using eSalon for some time before I found Madison Reed. Their colors are amazing, love the try on function and all the recommendations. I’ve read some reviews about people having color fade. Make sure you don’t use a clarifying/detox shampoo and shampoo only a couple of times a week at most! Hair training is key (I shampoo once a week, condition daily) and don’t use harsh shampoos when you do use them! This app is so handy to manage my subscription and extra orders!!!

The colorists are somewhat helpful with color guidance. When I asked a question about my color, I was told to complete a step I had already done. When I explained that it had already been addressed, the response did not acknowledge this, and it was unclear whether I was communicating with a chatbot or a live person.Customer service is very difficult to reach. When I finally spoke with an agent, she was not helpful, did not address my issue, and then disconnected the call. I am not sure if something was lost in translation, but my account information was available, and no attempt was made to call me back. Prices are going up, yet customer service seems to be declining.