I’m very disappointed I bought 2 gold summer passes so we have ALOT of accumulated tickets for prizes and was set to have 2 upcoming birthday parties here as well (may not at this point) Ive been told numerous times by different employees and even management that they are not allowed to give my child the prize which they have wanted so badly for so long off of the wall. They are not allowed to have empty spaces or so they say but they have given the large prizes away and left empty spots many times as I come here every week with our passes I even asked to have them ordered and possibly let know when in stock they did say yes to ordering but that they would not let me know when the are In so likely I won’t be here when and if they ever get them in. I come in again today and the toy my child wanted so badly last week that I was told no to by manager is now gone and a large empty space where it was! That’s not fair, I can cause a stink too but I chose not to, I guess the squeaky wheel got the grease.!!

Every summer we go to Chuck E. Cheese and we get a summer pass. But this year it has been so awesome. The 250 points resets every day that’s 250 games. I have three little girls I’m a single mom and we go to Chuck E. Cheese at least three times a week now. The girls upfront are amazing. So kind and happy to see us every time we walk in. The goal pass has saved us so much money. It literally pays itself often to visits. I would spend at least $60 every single time I would go now every time we go the girls get to play and I spend at most $15. And the girls play for two hours and we get to eat and have so much fun. It’s always nice and clean but the girl upfront is my favorite. She has been there for two years. I wish I knew her name because she is so nice to us, and I would like for her to get credit. She says she graduates high school next year. I hope she stays. Thank you Chuck E. Cheese for having such a Awesome and Please and taking care of us over the summer lol.

More often than not, the app crashes. When I first open the app, it pops up an error “unauthorized: access token not found.” Then, when I try to click on my account, the app crashes. I have made sure it’s up to date, forced closed the app, and tried over and over with no ability to access my account. My inbox is “not available right now”. My rewards show 0, although I know I have points, and the reward page is a blank white screen. Account history button brings up “ unauthorized: access token not found”. Majority of the app is unusable. This has been happening on and off, but majority of the time, since downloading the app close to a year ago. At this point, I am not able to use the rewards that I have earned. There’s no way to sign into your account online since it just brings you back to the app. I get emails telling me of rewards I have or that are expiring, but I can’t even access them. Feels unfair to have rewards expire simply because the app won’t let me access them. I hope improvements are made to make the app useable and to be able to use my rewards, although I doubt it will be fixed before they expire *sigh*

It’s been awhile since I have visited Chuckee cheese, but I must say from the moment I walked in the staff was full of smiles, very helpful, patient, and kind. I was able to meet the manager and he was just great all around with helping me understand the packages and with my gazillion questions. This chuckee cheese was far the cleanest from the bathrooms to the tables and of course games! I would most definitely recommend the Salt Lake chuckee to anyone. It definitely has made improvements for the best since the last time I visited approximately 4 years ago.. I hope you continue to train your staff the way this staff has been trained and give that manager of yours a kuddos for being spectacular! Thanks again for making mine and my family feel safe during these difficult times all while being able to offer us a meal and unlimited play for 60 minutes till the end of August.