This app was my first go to for tele-health, as it’s been very easy to use and has 24/7 service. However, recently it’s had an error every time I try to add my insurance to visits, making it pretty much unusable to me. They need to fix the error of “something went wrong” every time someone tries to add the policy holder, as I cannot progress past this and do not want to pay out of pocket for a virtual care visit. It is not due to inaccurate information, as when I have purposely tried to add incorrect information just to get to a new screen it tells me it can’t find my information and asks if I want to pay out of pocket. So this is a glitch in their app when you specifically need to add a policy holder who is not yourself. It also has my information already saved in the app as well under insurance, so I’m confused why it needs to be added by hand again instead of clicking a button like how the pharmacies are saved. If they could fix this, I’d give 5 stars.

When seeking to show your test results to a partner, it may be hard for anybody to take it seriously because the app literally looks extremely childish with the FONT that they use. Does not look like it is from a legitimate medical provider/site. Would be 100% efficient and smart if when reviewing your results, it had your full name, DOB, and date of results on the top.. without that crucial information anybody can just take a screenshot of previous negative results or someone else’s results if their intent is to be malicious and hide current results. Also would be better if the app also displayed the date that the sample was collected/testing was done (like a normal portal does), not just the “date received” for the results. CityMDs original portal had the doctors name, location test was taken, date and time collected, date and time sent to lab, and date and time results were submitted. And also smart if the app allowed you to zoom in AND out - so that if the user wants to screenshot their results they can zoom out and condense all needed info in one image. Also I don’t need that generic “Note on your results” info at that time. That can be added to the bottom so that the title/name of the test conducted and the results are near each other. These are all basic and obvious medical needs and simplicity, and I hope the apps makes these changes.

The app has tons of mistakes. The app allows payment of open bills, but the amount of the bills is incorrect in the app. I used the app to page a few times and it created a number of billing issues. I called customer service (for Summit Health) and they made it very clear that the mistakes on the app are well known and I should NEVER use the app to pay bills. I have taken that advice from Summit Health and now ignore the outstanding balance information in the app. This week, a number of my test results became available on the app, and the dates of the test were wrong, they were off by two months! I had the tests performed this week and the app reports the date at October. Fortunately, the online portal works fine. With all these mistakes, it’s difficult to know how many other problems the app is having. There are a few other areas where the app does seem work. If you are not paying bills or retrieving test data this might be a useful app.

My complaint overall is with Summit. I’ve been trying to call the billing the department for a while now with little luck. There’s always a long wait (more than 30 minutes) and if I choose to have them call me back when an agent is available either the call never happens or I get the call back and no one is on the other end. I just said hello 20 times hoping the agent had a nice connection issue and would respond, until finally it turned into a survey asking if I was satisfied with the call. Summit makes way too much from the patients they have for their system to run like this.