Expatrio offers a great service for expats and their app is user friendly. Be aware, however, that for the account activation process you will need a German phone number and proof of residency to complete the process, not just your passport. And while the acceptable document list gives several options, the residence permit option is the only one that worked (for me anyway).

While this service seemed all inclusive and super easy to use it has turned out to be the opposite. To activate your account you need a German +49 phone number. However, to get the phone number you need the IBAN from the bank account. This leads you in a never ending circle. After scouring their website for help I found their article on cell providers, and sure enough…they ALL require an IBAN to make the purchase. Until the either contract with a company to provide a German phone number upon entry to Germany, or change the requirement for the required phone number to activate the account with YOUR money in it I will be leaving a 1 star review and telling everyone to avoid this service if at all possible. After contacting customer support I got a silly automated message giving me the exact same information I already found in their website, and I doubt the human response is going to be much different. Extremely disappointed by a product that seems so amazing until I actually need it to do things and survive. I’m glad I’m not in a medical emergency, because you can’t use that either! Pathetic how they gloss over all of these details during the entire process until the very end when you need them the most.

Agree 100% with 1 star review. I‘ve tried to activate my account for the last 4 days. Nothing. Technical problems, no human response. Undecided to go ahead and proceed with the activation to the vesting my abilities bc I gave up on anyone answering my W9 tax question. I can only activate it on my phone, not sure why I can’t use my laptop. Once someone video called me, their connection was horrible, I could hear all them arguing, talking , but they couldn’t see me, and just like that hang up on me. So I tried to change activation method to post office, the app when blank and I did not get an email. At this point, not sure how I will get my money. Hope I don’t get a health emergency, sadly, I’ll need family support. Unbelievable, not one person has reached out. Email answered by a bot, phone number never answered, not a choice to leave a voice message. Service email is ALWAYS answer by a bot.

Can you please add a feature to receive a notification when money are transferred to our bank accounts as receiving when withdrawing or paying using the phone.Thank you.