If I could give this company zero stars I would. I purchased insurance 3 days before any onset symptoms. I had an ear infection that was causing severe pain, I couldn’t eat for a full day because I couldn’t open my mouth really. Because I went to the doctor within the first 72 hours of having the policy I was denied coverage. Despite paying the initial bill and signing up over 72 hours before going in and before having any symptoms. This company is worthless, it would be better to have no insurance than purchase this. Again I purchased on the 9th or 10th of a month, it was processed on the 11th. Then I had treatment on the 13th. Despite ordering it on the 9th or 10th (I forget) it didn’t count until the 11th. Also my coverage was from the 11th to the 10th of the following month. This means that I paid for 11th, 12th, and 13th but didn’t receive coverage. Worthless company…

A simple review to show they will use any excuse to get out of processing a claim: 1st Doctors note November 4th: "To whom it may concern, I hereby inform you of the case of my patient Georgia Kerr who came to me for a consultation due to digestive tract bleeding and severe abdominal pain, as well as feeling poor general health overall. It was decided to perform a colonoscopy" 2nd Doctors note November 27th: "I am writing on behalf of Georgia Kerr, whom I've been consulting since November 13th because of a scenario compatible with malabsorption which has affected her general health status, contracted from food poisoning on November 4th. I recommend she avoid traveling at this time until she is fully recovered - please contact me for queries" Symptoms - Listed above Diagnosis - Illness from food poisoning Treatment - Perscription of Antibiotics Response from Cyrine Azaiez at Safetywing 1. Your claim was denied because we don’t cover pre-existing illness or injury, except in cases of treatment required for emergencies as described in the policy. 2. We don’t cover any kind of routine medical examination for preventative or informative purposes only. So basically if you are abroad and get food poisoning they will say that its a pre-existing condition and that any tests are a routine medical examination and not covered. Also, their online claims form has been broken for the entirety of my coverage. Anyone who has experienced their malpractice (there are too many to count online, from Instagram, Google, and Facebook comments and reviews, Reddit threads) can report them to the Californian DOI. My correspondence has been with (likely fake names): Elle Kristen Cyrine Azaiez Ziad BEN KHALIFA - completely inadequate at their job, finally sending my claims file upon several requests but a password-protected version with no password offered Filip - tech trying and failing to fix my online account David PS: All the positive reviews in Trustpilot are fake.

I’ve been a digital nomad for 5 years now, and I’ve never had such a TERIBLE experience in a foreign country, especially caused by an external service that’s supposed to give you peace of mind, like an insurance provider.SafetyWings policy is full of legal LOOPHOLES and feels shady and unreliable. Be very careful, you won’t feel secure or protected. They take no responsibility for anything, and if you decide to cancel (even just a few days after activating the policy), they won’t refund you a single cent.It’s extremely disappointing. If you’re looking for true peace of mind in case something happens to you abroad, never gamble on this company. This has been the worst experience I’ve had in all my years of traveling.Unfortunately, I didn’t pay attention to the reviews here, that already speaks by themselves (2.2 stars!!)… Please learn from my mistake and enjoy your travelling.

I filed a claim. Was rejected. Staff emails me requirements. I send required documents as requested. Rejected by two staff members. I question third staff member who admits that correct documentation was provided by me. Asked me to send again. Send again. Now a 4th staff member is requesting ADDITIONAL INFO even though I provided correct documentation as requested by the first staff member.