I really enjoyed the apt selection process on Bluground. I knew the area where I wanted to stay, so the facade and internal pics helped a lot to see “what felt like a fit.” The decor is pleasing yet as with all furnished rentals, I bought pillows and throws at TJ Maxx to have new items that I’d be resting on. The mattress in bedroom is THE BEST I’ve ever experienced in a hotel/ rental. Bluground has nailed that!The linens while freshly packaged were a little tired looking.The box of essentials when you arrive is perfect! Toilet paper, paper towels, soap, dishwashing soap, and surface cleaner. Just lovely! I’m here for 45 days and had to get some extra pans and a baking sheet. I would use this service again for sure and recommend it to people looking for furnished w ambiance yet not overpriced. Thanks for making this product available to people!!!

My long term stay in New York was made so easy by Blueground. The apartment was exactly like it was pictured. Communication and instructions were clear and easy to follow. We did not encounter even one hiccup and that is extremely rare in today’s world! Had a light that burned out in the kitchen and I contacted them and it was fixed pronto! I also used their recommended transportation company and they were excellent too. Highly recommend Blueground to anyone and they will definitely be my go to in the future when I need a place to stay. Thank you Blueground for such excellent service! Keep up the good work.

I cannot send maintenance requests or messages to the support team with this app. The message remains unsent with a “Failed to send” status and a Retry option that never works. There’s an option to view my contract, but that has never worked, it just displays a page with the message “Something went wrong” and a Retry button that never works. When a Blueground notification appears on my phone, if I tap the notification the app opens but it never indicates what the notification is for. There used to be an option to extend my lease, but that no longer exists. When I submit maintenance requests through Zendesk, I can follow progress on some requests, but not all of them, through this app. I have not yet attempted to schedule a cleaning. I’m running the latest version of the app on an iPhone 13 mini

My entire stay was extremely below expectations and frankly put my safety at risk. The first issue was that the listing advertises parking, in the same way it advertised a security door, as an amenity, yet the building has no parking. This is true of multiple blueground properties that I checked on. While the false advertising was bad enough, I couldn’t get a response on the parking situation when I reached out to double-check until I had already started the six-hour drive to the city, and only after calling and escalating a number of times. When I asked blueground to make this right by way of a credit for the $500+ I was out of pocket (without even considering the extra inconvenience of having to park a block away in a public lot) not one person offered any regret or offered to make this right.In addition to the parking situation I tried for weeks to get the door buzzer changed so it would ring to my phone and was never able to get that done by blueground. I had over $400 worth of packages stolen because of this. During the pandemic when it is absolutely crucial for safety to have things delivered I was not able to reliably receive packages.Of minor note, I was also relying on being able to book cleanings as advertised but the app is just broken or something is wrong so that wasn’t possible. There were limited cleaning supplies provided so cleaning was very difficult.In summary, I will be telling anyone who will listen not to use this service. I lead a large team of remote workers at the third largest tech company on the planet who travel for business a lot and I will make sure none of us ever use blueground. Truly a horrible experience.