This may have nothing to do with the website I called yesterday and talk to a wonderful wonderful customer service rep. I think her name is Madison not sure, but she had the patience to explain everything to me about adding money to my cash app card from my direct express card. on how to link all the way to the end and I just couldn’t get it and she still had the patience to go over it again and again. I have a learning disability regarding my comprehension ever since I was in school. It’s embarrassing. A lot of representatives (not direct express) when I call & need help I don’t get it right away and ask again and sometimes they lose their patience( I can hear it in their voice) then I feel uncomfortable and just lie and tell them I’m all set . II just wanna let you know this representative and made me feel so comfortable to ask questions sometimes over again and again , until I really understand how to do the linking and adding money to my cash app . Unfortunately I don’t have her name so I can tell her thank you so much. Hopefully this review go to someone and they read it. And I can tell them to keep up the good work. Have a great day. I wish their were more representatives like her. There are a lot of people out there that just don’t understand as quick as everybody else Thanks direct express!

I do not think direct express has any right to set the limits on how much of my social security I can withdraw at a time it is my money and where and when I wish to use it and how much or often is my choice and my right to my government pay check. If I wish to set limits for my personal security reasons I should be the one to set them. And having to go and withdraw my social security and move it to a card without restrictions is a hassle and it’s the only way I can do what I need to do each month because direct express sets dumb limits. If I want to buy something online I should be able to if I want to restrict certain abilities I should be able to slide online card purchases off or on and or cash withdrawl limits independently from within the app. All I can do is set off or on and I should be able to set international transactions on or off as well. These lack of features and restrictions is why I have it 2 stars. It’s not the gov business or direct expresses business to tell me how and when or where I can spend my money. Not being able to buy games from Xbox is an anoying issues now I have to go out just to buy a microsoft gift card just to purchase a online game from Xbox store. And not being able to load money onto the card is also a issue sometimes it’s easier if I had this feature then I’d have no need to use a secondary option like cash app.

I only get 628$ a month now, it used to only be like 400$. But since I’ve no longer received food stamps idk why they keep deducting that from my check when I no longer have it. It seemed everyone else gets atleast $1000 each month and. I’m struggling here raising my autistic child alone and inflation has made it very hard to stretch and I have to ask my parents to help me sometimes just to keep a roof over our head. They shouldn’t be deducting any money when I get no money or assistance from anywhere else. Health insurance for my son but that’s it. The father isn’t around. How do I go about this without screwing anything up? I’m still kinda new and don’t like to be a pain but I felt maybe I could try asking since it’s quite obvious everyone has gotten double than I do. And raising an autistic child alone and having my own health problems I can’t work the way I used to be able too after a bad car wreck and breaking my spine. Idk if I would also be approved myself or a caretaker pay since I can’t work like I used too. Idk if anyone will get back to me on here, but I was just giving it a shot. This hardly gets me through a week and since I don’t get snap or anything the deduction for it should be added back I thought? Should I call customer service or who? I don’t like to complain so this has been going on for almost a year and with things getting so expensive and I don’t have a food card anymore I just need help on what I should do to fix this and idk who I can talk to about. The phones are always busy and I can’t even get an answer or hung up on when supposed to be on hold. lol can someone help? I just really need that deduction stopped for snap when I do not receive food snap assistance anymore and haven’t in years. Thanks!

I think this app was pretty straight forward but I moved my benefits to the providers debit card because I wanted access to my check faster there is nothing wrong with this app in fact if you withdrew to much it probably wouldn’t never go negative to much because there is security features that don’t let a person do that so it’s ok if your in a fixed income or you need something to get your kid or something on earning their own money or someone with a disability or however you want to put it. I just wish they gave you more I mean as of 2023 they give you $914 I mean I pay rent out of that and my cellular and then by the time that’s said and done I only have $200 so people are sort of taking advantage of my check that I got into certain situations and I hope the government fixes that in a couple of years because it’s not quite fair for an individual to have nothing!! They do have opportunities to make money while in SSI but it’s not enough! (They take a cut out out of that after making a certain dollar amount);but the overall app is smooth when you get paid on the 1st it’s always there so can’t really complain…they do have times when their service is down for maintenance etc and that can be frustrating but I don’t think any of that impacted my moves with money on my actual account; just couldn’t see it for a while. Other than that half decent app(everything you buy is on display) so not bad!!