TruMark Financial Credit Union

Name: TruMark Financial Credit Union
Rating: 4.7 (1663 reviews)
Author: TruMark Financial Credit Union

Personal and Small Business

Free · Designed for iPad

1.7K Ratings
Ages

4+
Years
Category

Finance
Developer

TruMark Financial Credit Union
Language

EN
+ 1 More
Size

162.8
MB

Member banking is better banking® TruMark Financial’s mobile app is a quick, convenient, and all around smarter way to manage your account 24/7. Use your existing TruMark Financial online banking login to get started or if you’re a first time user, create your login credentials right from the app. Use TruMark Financial’s mobile app to: • Check account balances • Transfer funds • Open an account • Pay bills • Pay your loan • View statements • Catalogue and save receipts with digital receipts • Card services – lock/unlock a lost or stolen card, set travel notifications • Deposit checks • Monitor your credit score • View and redeem CURewards® points • Money Management account consolidation and budgeting tool • Apply for a loan • Find a branch/ATM near you • Make person-to-person payments using Zelle™ • And more! Stay in control of your finances anytime, anywhere. TruMark Financial’s mobile app is free to download and use, however, Internet data charges may apply, as well as text message charges for text banking and alerts. Please contact your mobile service provider for details. To learn more about how TruMark Financial protects your privacy, visit trumarkonline.org/disclosures.

Ratings & Reviews

4.7

out of 5

1.7K Ratings

Nicer but a little disappointing
07/18/2022

Cessj9
The new app has a nicer layout and I think it’s just as easy to navigate through. I transfer money between accounts all the time and that’s still working properly! My only issue is that PENDING charges do not show on my accounts so it makes it easy to potentially overdraft my account! I need to be able to see what is pending and what the current balance is with the pending charge- and not thinking that the money is there or the charge didn’t go through.

Developer Response
Thank you for your feedback. Pending transactions are available in the account history. If you have any additional questions please contact us at 1-877-TRUMARK and we’d be happy to assist.
Nicer but a little disappointing
07/18/2022

Cessj9

The new app has a nicer layout and I think it’s just as easy to navigate through. I transfer money between accounts all the time and that’s still working properly! My only issue is that PENDING charges do not show on my accounts so it makes it easy to potentially overdraft my account! I need to be able to see what is pending and what the current balance is with the pending charge- and not thinking that the money is there or the charge didn’t go through.
Developer Response 07/28/2022
Thank you for your feedback. Pending transactions are available in the account history. If you have any additional questions please contact us at 1-877-TRUMARK and we’d be happy to assist.
Privacy is important
02/14/2024

xsatre
In looking at the privacy section in the iOS App Store I see Trumark is collecting a lot of information that doesn’t seem necessary to administer banking. What are they doing with this info? Is the third party app developer getting access to this info? Are they providing it to third party advertisers? I’ll be deleting the app until what they collect is more in line with what they need to know to administer banking and not everything else they collect. My data is my data not your product.Update: the developer contacted me via email with a blanket response stating in part “We collect information that can be used to enhance the products and services that we offer you”However, they are collecting things that have no bearing whatsoever on any of the services they are providing. Further, they provide a link in the emailed response to “contact the developer” but of course the link doesn’t work. Not a good look Trumark. Until they change their collection policies I can not have this app on my phone.

Developer Response
TruMark Financial understands the importance of protecting your privacy. We collect information that can be used to enhance the products and services that we offer you. If you would like to take additional steps to limit TruMark Financial’s sharing of your information, you may do so by visiting https://www.trumarkonline.org/limit-sharing/.
Privacy is important
02/14/2024

xsatre

In looking at the privacy section in the iOS App Store I see Trumark is collecting a lot of information that doesn’t seem necessary to administer banking. What are they doing with this info? Is the third party app developer getting access to this info? Are they providing it to third party advertisers? I’ll be deleting the app until what they collect is more in line with what they need to know to administer banking and not everything else they collect. My data is my data not your product.Update: the developer contacted me via email with a blanket response stating in part “We collect information that can be used to enhance the products and services that we offer you”However, they are collecting things that have no bearing whatsoever on any of the services they are providing. Further, they provide a link in the emailed response to “contact the developer” but of course the link doesn’t work. Not a good look Trumark. Until they change their collection policies I can not have this app on my phone.
Developer Response 02/13/2024
TruMark Financial understands the importance of protecting your privacy. We collect information that can be used to enhance the products and services that we offer you. If you would like to take additional steps to limit TruMark Financial’s sharing of your information, you may do so by visiting https://www.trumarkonline.org/limit-sharing/.
Festers that were removed, inability to store multiple accounts w/facial recognition and bill payer
10/28/2022

Bonita@2001
I have to sign into my child’s SSDI account separately where I use to be able to see it, and mine, when I signed in. Now, I call the bank because it doesn’t store multiple account and passwords under facial recognition. I use to be able to send a message, for less urgent matters. That feature was removed however, there is a chat feature that is confusing because when you attempt to use it you only know it’s closed when the feature doesn’t open. My husband noticed, with bill payer, it’s not seamless. You need to click through screens/tabs to get what was on one screen previously.
Festers that were removed, inability to store multiple accounts w/facial recognition and bill payer
10/28/2022

Bonita@2001

I have to sign into my child’s SSDI account separately where I use to be able to see it, and mine, when I signed in. Now, I call the bank because it doesn’t store multiple account and passwords under facial recognition. I use to be able to send a message, for less urgent matters. That feature was removed however, there is a chat feature that is confusing because when you attempt to use it you only know it’s closed when the feature doesn’t open. My husband noticed, with bill payer, it’s not seamless. You need to click through screens/tabs to get what was on one screen previously.
App is OK. The rollout was atrocious
07/07/2022

Nigell H.
App is similar to the previous one. Looks a little nicer. But you are also signed out of any accounts you added. Also the rollout… to change the passwords of your users and lock accounts with very little notice… I think someone needs to answer for this. I had to go into my local branch following the rollout and was told that this was a very frequent occurrence since the new app was released. That’s a horrible user experience and one that needs to be acknowledged. The Credit Union itself is great. But not having any access or knowledge to your financial accounts because of an an app that looks and functions almost exactly like it’s predecessor was infuriating and it should be addressed.

Developer Response
We would like to hear more about your experience. Please contact us directly at 1-877-TRUMARK so we can assist.
App is OK. The rollout was atrocious
07/07/2022

Nigell H.

App is similar to the previous one. Looks a little nicer. But you are also signed out of any accounts you added. Also the rollout… to change the passwords of your users and lock accounts with very little notice… I think someone needs to answer for this. I had to go into my local branch following the rollout and was told that this was a very frequent occurrence since the new app was released. That’s a horrible user experience and one that needs to be acknowledged. The Credit Union itself is great. But not having any access or knowledge to your financial accounts because of an an app that looks and functions almost exactly like it’s predecessor was infuriating and it should be addressed.
Developer Response 07/13/2022
We would like to hear more about your experience. Please contact us directly at 1-877-TRUMARK so we can assist.

This update includes general improvements, enhancements, and bug fixes to provide you with the best possible experience.

Version 2025.10

Dec 15

Data Linked to You

The following data may be collected and linked to your identity:
- Purchases
- Financial Info
- Location
- Contact Info
- User Content
- Identifiers
- Usage Data

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Accessibility

Information

Seller
Size
Category
Compatibility
Languages
Age Rating
Copyright

Developer Website

Privacy Policy

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TruMark Financial Credit Union

Personal and Small Business

Ratings & Reviews

Nicer but a little disappointing

Privacy is important

Festers that were removed, inability to store multiple accounts w/facial recognition and bill payer

App is OK. The rollout was atrocious

What’s New

2025.10

2025.7.3.1

2025.5.0.2

2025.02.02

2024.10.01

2024.4.0.10

2024.1.0.2

2023.10.1.1

2023.05

2023.5.0.2

2023.3.0.1

2022.09.01

2022.6.0.1

2022.04.01

Version 2025.10

App Privacy

Data Linked to You

Accessibility

Information

You Might Also Like

American Heritage Mobile App

PFFCU Mobile Banking

Citadel Mobile Banking

Philadelphia FCU Mobile

Freedom CU (PA)

FMFCU Mobile App

Univest

American Heritage VideoAdvisor

WSFS Bank

Berkheimer Tax Innovations