What an excellent experience! Took the ride from Fashion Show to Luxor. Ride showed up within 3-5 min of my request. I was with three other people and we all fit comfortably with lots of room. The cab was clean and music, temperature control was all adjustable at your fingertips. There were four wireless charging pads available for all of us to use which was convenient. The ride was smooth and zoox was efficient at getting us to where we wanted to go. Also when we exited the vehicle I almost immediately received a call from zoox and they said I may have left something in the ride. So we went back and I double checked. Luckily it was nothing but what customer service. Would definitely ride again!!

I had never ridden the Zoox cars before so was excited to ride it, and even if it said like 30 minutes I decided to still wait since it would be a cool experience. But, I had no idea where it was picking up and was stressing when it said that it was 2 minutes away and we only got to the pick up spot a minute till pickup though it then went to 8 minutes right when we got there and me and my granddaughter were annoyed since we were supposed to get in the car after a long day. So then after waiting a while and seeing them drive by after dropping people off but then leaving and not picking anyone up. After a little we are switched cars and it says 32 minutes which was crazy but then it switched to 16 but at this point we had been waiting at least 40 minutes so we ended up canceling our ride. Side note: there were many people waiting but maybe 2 groups got on the whole time we were at the stop and a couple groups got off but a lot of the cars just sat there and no we did not miss our car it just never came.

This review can be summed up by: “We can't pick you up right nowThis may be due to road conditions or other issues.For additional assistance, press Help to contact Zoox Support.”I know Zoox is new and still in early stages. That being said, during my 3 day trip to Vegas, I couldn’t use it even once.Day 1 was a Saturday, which apparently isn’t a day that they operate. Nowhere in the app did it say that. It just gave an error when trying to book a ride saying that they couldn’t pick me up, maybe due to road conditions. You have to hit “Help” to see that they don’t operate on Saturday. On Sunday, same issue. I texted their support and got this as a result: “Hi rider, this is Michelle with Zoox Support In Las Vegas. You can use the app to request a ride between the four destinations in our service area. These destinations are Resorts World Las Vegas, Luxor, Topgolf, and AREA15. At this time New York New York is down we don't have an ETA when service will be back up. Please also make sure you're at the pick up location or within 20 meters of your pickup spot when requesting a ride. We're working to add more Las Vegas destinations in the months ahead. These rides are free for a limited time.”I was trying to go from the Vdara to New York New York, 0.4 miles away. Day 3 is Monday and I’m leaving and Zoox doesn’t operate until 11am. I will try this again and modify my review if it is warranted once I’m back. But for now, 1 star for the app for not conveying the actual issues preventing a ride.

The Zoox vehicles are fun and enjoyable and the app is very easy to use. Get discouraged when the app says no vehicles ready just refresh the app several times and the possibility of a Zoox vehicle being available is highly likely; the reason for this is folks reserve the vehicle but either cancel the reservation or just don’t show up. In the case of a booked reservation the Zoox vehicle will only wait 2-3 minutes and cancel on its own. The vehicles are nice and clean with music you can adjust and climate control you can adjust as well. Overall the app is very user friendly and the vehicles are fun and enjoyable to ride