TikTok Shop Seller Center

Name: TikTok Shop Seller Center
Rating: 4.6 (20006 reviews)
Author: TikTok Ltd.

Sell on TikTok from your phone

Only for iPhone

Free

20K Ratings
Ages

4+
Years
Category

Business
Developer

TikTok Ltd.
Language

EN
+ 35 More
Size

367.4
MB

iPhone

Join TikTok Shop and unlock exclusive new seller perks: • 30-day referral fee 50% discount • Free shipping incentives funded by TikTok • $1,000 in coupons to boost your reach TikTok Shop connects your business directly to TikTok's vibrant community. With seamless in-app shopping features, you can turn product discovery into real sales — all within the app where your customers already are. TikTok Shop is where brands grow fast: • 70% of users discover new brands and products on TikTok • 3 in 4 are likely to buy while using TikTok • 83% say TikTok influences their purchase decisions Manage everything from your phone: • Register and set up your store in minutes • Add products, fulfill orders, and handle returns • Launch campaigns and create promotions • Chat with customers and access real-time data

Ratings & Reviews

4.6

out of 5

20K Ratings

A Tad frustrating
Sep 5

Frustrated by app2
I like the fact that it does have a product review for me to correct what I need to. What I don’t like is a month later to get a violation because of something wrong with the jar. I do mystery jewelry jars. I don’t take pics of everything to keep it a mystery but I get a violation on the same pics I took for the review. For a new seller this is very frustrating. The appeal process is not user friendly. And there’s no way to gain the points back except what it looks like as time. I’ve not seen any quizzes to help restore points. The one thing I did find it will fall after 6 months. I got another violation because I personally named the type of jar it was and that was apparently a brand violation. They don’t let you fix your mistakes or correct that, just a deduction of points. I think the appeal process needs a little more work to help with your new sellers who aren’t trying to violate any standards. It should allow you to correct not just deduct. Teach what is wrong in the initial review of the product instead of some time after.
A Tad frustrating
Sep 5

Frustrated by app2

I like the fact that it does have a product review for me to correct what I need to. What I don’t like is a month later to get a violation because of something wrong with the jar. I do mystery jewelry jars. I don’t take pics of everything to keep it a mystery but I get a violation on the same pics I took for the review. For a new seller this is very frustrating. The appeal process is not user friendly. And there’s no way to gain the points back except what it looks like as time. I’ve not seen any quizzes to help restore points. The one thing I did find it will fall after 6 months. I got another violation because I personally named the type of jar it was and that was apparently a brand violation. They don’t let you fix your mistakes or correct that, just a deduction of points. I think the appeal process needs a little more work to help with your new sellers who aren’t trying to violate any standards. It should allow you to correct not just deduct. Teach what is wrong in the initial review of the product instead of some time after.
Seller app for phone
09/07/2024

Sunshine andDaiaiesCustomsCo
So I almost got my Shop taken down because I couldn’t get my orders to go over to my Shopify store because I do sellers shipping. The reason why is it because of TikTok shop well when I pull it up on my phone if it says order and it only does it once it don’t show the whole page page you can’t scroll. It just gets stuck on that. So I don’t know what the deal is or where the problem lies but y’all need to get it fixed because when you open up your phone to your seller app, you should be able like it says to go through Phil products do this do that but you can’t even see your products you can’t even I tried to scroll over and it wouldn’t let me so that I could screenshot my orders number. Well I didn’t get to so I go back in and it just says urgent order to fulfill and I can’t find the order anywhere. It doesn’t make any sense. There’s no one to get a hold of I emailed all the emails I could find I had chat help me. It’s not a real person so it just gives you generic things that you already have access to, but yeah y’all need to fix it to be better for the sellers especially on a cell phone because I’m not not everybody’s gonna carry their laptop or computer everywhere with them. Ti to seller shop is SDCCo. My page is Sunshine And Daisies Customs Co. and another thing it keeps saying my account is closed, but it’s not so I need to talk to somebody. I’ve got to figure my stuff out.

Developer Response
Dear Sunshine andDaiaiesCustomsCo, We do apologize for the inconvenience this may have caused you.To assist further on your concerns, please tell us your concern in detail via the seller ticket in the seller center https://seller-us-accounts.tiktok.com/account/login. We will check on the issue and get back to you as soon as possible. TikTok Shop Seller Service Team
Seller app for phone
09/07/2024

Sunshine andDaiaiesCustomsCo

So I almost got my Shop taken down because I couldn’t get my orders to go over to my Shopify store because I do sellers shipping. The reason why is it because of TikTok shop well when I pull it up on my phone if it says order and it only does it once it don’t show the whole page page you can’t scroll. It just gets stuck on that. So I don’t know what the deal is or where the problem lies but y’all need to get it fixed because when you open up your phone to your seller app, you should be able like it says to go through Phil products do this do that but you can’t even see your products you can’t even I tried to scroll over and it wouldn’t let me so that I could screenshot my orders number. Well I didn’t get to so I go back in and it just says urgent order to fulfill and I can’t find the order anywhere. It doesn’t make any sense. There’s no one to get a hold of I emailed all the emails I could find I had chat help me. It’s not a real person so it just gives you generic things that you already have access to, but yeah y’all need to fix it to be better for the sellers especially on a cell phone because I’m not not everybody’s gonna carry their laptop or computer everywhere with them. Ti to seller shop is SDCCo. My page is Sunshine And Daisies Customs Co. and another thing it keeps saying my account is closed, but it’s not so I need to talk to somebody. I’ve got to figure my stuff out.
Developer Response 04/30/2024
Dear Sunshine andDaiaiesCustomsCo, We do apologize for the inconvenience this may have caused you.To assist further on your concerns, please tell us your concern in detail via the seller ticket in the seller center https://seller-us-accounts.tiktok.com/account/login. We will check on the issue and get back to you as soon as possible. TikTok Shop Seller Service Team
So many bugs and Payment delays
Aug 14

Vivi the creator
Been using this app for 3 months and there are so many bugs. If a product submission is denied or fails to upload they still have not updated it where you can delete it and clear out your product management page. 2nd Unfortunately if you are a small business or beginner they place you in a poorly design payout period that is counter productive for a starter business. It’s a 31 day payout for EACH sale. That mean from the day the purchase was made is when the 31 day payout begins. If you are a major brand then your payouts are daily or weekly. Not very encouraging for the smaller bands. Also their optimum sales pushing assistance tools for small brands are not very helpful. It tells you what you can change and enhance however when you click the option to make the changes it glitches out and doesn’t allow you to make the updates.
So many bugs and Payment delays
Aug 14

Vivi the creator

Been using this app for 3 months and there are so many bugs. If a product submission is denied or fails to upload they still have not updated it where you can delete it and clear out your product management page. 2nd Unfortunately if you are a small business or beginner they place you in a poorly design payout period that is counter productive for a starter business. It’s a 31 day payout for EACH sale. That mean from the day the purchase was made is when the 31 day payout begins. If you are a major brand then your payouts are daily or weekly. Not very encouraging for the smaller bands. Also their optimum sales pushing assistance tools for small brands are not very helpful. It tells you what you can change and enhance however when you click the option to make the changes it glitches out and doesn’t allow you to make the updates.
No sense
12/21/2024

Passkey is garbage technology
I keep getting told that my items violate policy with no explanation, I put in an appeal it says denied for not providing proper documentation. Again does not specify what documentation. I got an email stating I violated these policies followed by strings of numbers and a link to policy page. I’m thinking ok like anyone has time for that, yet when I go through policy page there are no strings of numbers associated with individual policies. Who is this for? How are we supposed to have any idea what the problem is or how to fix it? This is more needlessly complicated than silent hill riddles. Also all my stats are wrong, I had been enrolled in and participating in the partnership commission program then all of a sudden just as not anymore? Can’t see or find my earnings anywhere, chat support has been of no help and that’s only when I can find it and that’s only if they actually respond which could be that day or a week or more later. I only have my phone so if this thing works on laptop then you guys need to make it work for our phones too. Though I have a strong feeling it’s just as bad, please correct me if I’m wrong, this needs serious serious work fellas, tiktok shop is broken.. if it ever worked at all
No sense
12/21/2024

Passkey is garbage technology

I keep getting told that my items violate policy with no explanation, I put in an appeal it says denied for not providing proper documentation. Again does not specify what documentation. I got an email stating I violated these policies followed by strings of numbers and a link to policy page. I’m thinking ok like anyone has time for that, yet when I go through policy page there are no strings of numbers associated with individual policies. Who is this for? How are we supposed to have any idea what the problem is or how to fix it? This is more needlessly complicated than silent hill riddles. Also all my stats are wrong, I had been enrolled in and participating in the partnership commission program then all of a sudden just as not anymore? Can’t see or find my earnings anywhere, chat support has been of no help and that’s only when I can find it and that’s only if they actually respond which could be that day or a week or more later. I only have my phone so if this thing works on laptop then you guys need to make it work for our phones too. Though I have a strong feeling it’s just as bad, please correct me if I’m wrong, this needs serious serious work fellas, tiktok shop is broken.. if it ever worked at all

We're frequently updating the app in order to give you the best experience. Turn on auto updates to ensure you have the latest version. This update includes: - Bug fixes and minor improvements