Citi Authenticator

Name: Citi Authenticator
Rating: 2.4 (88 reviews)
Author: Citibank

Citi Authenticator

Free · Designed for iPad. Not verified for macOS.

88 Ratings
Age Rating

13+
In-App Controls
Category

Utilities
Developer

Citibank
Language

EN
English
Size

49.3
MB

Citi Authenticator is a mobile app for select Citi workforce to enable simple and secure authentications to Citi services

Ratings & Reviews

2.4

out of 5

88 Ratings

App not working since upgrade to IOS 18.4
02/25/2025

Danieltompson
The app works really well and is very easy to use, however since the update to IOS 18.4, app is not working anymore neither on iPhone nor IPad. Please need your urgent help to fix it.
App not working since upgrade to IOS 18.4
02/25/2025

Danieltompson

The app works really well and is very easy to use, however since the update to IOS 18.4, app is not working anymore neither on iPhone nor IPad. Please need your urgent help to fix it.
Citibank needs to implement 2FA and MFA for customers
01/25/2023

JasonNY
Citibank is in the dark ages when it comes to security for consumers. The only option for two factor authentication for browser access is text message (SMS) based 2FA, the least secure and most inconvenient option: The cell phone might be in another room or battery dead, phone accounts can be hijacked, text messages can be severely delayed, or users may be traveling internationally without a roaming plan. At a minimum, Citibank needs to implement support for industry-standard time-based OTP (e.g. Google Authenticator, Authy, 1Password). Ideally, Citibank would also add support for hardware MFA (e.g Yubikey) as well. Don’t wait for regulators to mandate it, so what’s right for your customers willingly please.
Citibank needs to implement 2FA and MFA for customers
01/25/2023

JasonNY

Citibank is in the dark ages when it comes to security for consumers. The only option for two factor authentication for browser access is text message (SMS) based 2FA, the least secure and most inconvenient option: The cell phone might be in another room or battery dead, phone accounts can be hijacked, text messages can be severely delayed, or users may be traveling internationally without a roaming plan. At a minimum, Citibank needs to implement support for industry-standard time-based OTP (e.g. Google Authenticator, Authy, 1Password). Ideally, Citibank would also add support for hardware MFA (e.g Yubikey) as well. Don’t wait for regulators to mandate it, so what’s right for your customers willingly please.
It works
03/27/2025

Likhon
I don’t understand the low ratings for this app. I have been using it for years and never had an issue with it.
It works
03/27/2025

Likhon

I don’t understand the low ratings for this app. I have been using it for years and never had an issue with it.
App not working with IOS 18.4
03/11/2025

Jfelixs
After the latest iOS update, the app simply stopped working with no prior warning. There was no communication from the developers, no fix, and no support to help resolve the issue. It’s incredibly frustrating to be left without access, especially with no clear solution or timeline for a fix. Very disappointing experience.
App not working with IOS 18.4
03/11/2025

Jfelixs

After the latest iOS update, the app simply stopped working with no prior warning. There was no communication from the developers, no fix, and no support to help resolve the issue. It’s incredibly frustrating to be left without access, especially with no clear solution or timeline for a fix. Very disappointing experience.

Make sure to update Citi Authenticator to the latest version. As we keep working on new improvements, features, and bug fixes.

Version 2.4.0 Mar 13

Data Linked to You

The following data may be collected and linked to your identity:
- Location
- User Content
- Identifiers
- Usage Data
- Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Accessibility

Information

Seller: Citibank, N.A.
Size: 49.3 MB
Category: Utilities
Compatibility: Requires iOS 16.6 or later.

iPhone
Requires iOS 16.6 or later.

iPad
Requires iPadOS 16.6 or later.

Mac
Requires macOS 13.5 or later and a Mac with Apple M1 chip or later.
Languages: English
Age Rating: 13+

13+

This app has an age rating of 13+ with content restrictions. Some content may be rated higher, but access is managed by the developer through in-app controls.
Learn More

In-App Controls
Age Assurance