• Customer Engagement Bundle: Empower teams to manage texts, calls, and replies from one place. • Call queues booster: Improve call management with queue updates, callbacks, and reporting. • Translate meetings in real time: View closed captions or transcripts in any of our supported languages.

· Bug fixes and improvements

• Translate chat messages: Instantly translate any message into your preferred language. • Translate text messages: Easily read texts in your preferred language with built-in translation. • Pre-meeting check: mic, camera and attendees. Use the new preview screen to join every meeting with confidence. Check your audio/visual settings and see who’s already in the room before you join.

· Bug fixes and improvements

· Message replies: Replies to messages are displayed in a single thread for easier conversation tracking. This simplifies reading message history, maintains chronological order, and optimizes visual space in your conversations.

· Bug fixes and improvements

· SMS opt-out management: Prevent sending messages to SMS recipients who opt out. · Audio and video messaging: Now you can send audio and video messages in your direct and team messages. · Notes and summaries: Save time by letting our AI Assistant capture call notes and summarize unread messages. · Transcripts and captions: Take advantage of our AI Assistant generating transcripts and closed captions in real time.

· Delegate calls in the app: Now you can use the RingCentral app as well as a deskphone for your delegated calls. Make, answer, and manage calls on behalf of others from the app or the deskphone. · Advanced call quality analytics: Identify the causes of suboptimal call quality. Admins can now analyze select calls for WiFi signal strength, cellular coverage, and network switching to determine how each factor affected call quality.

· One-click text templates: Don’t type from scratch your frequently sent text messages, like sales promos or reminders. · Shared directory of external contacts: Your company can now upload a list of contacts in the Admin Portal. The list can then be accessed by everyone in the company using any RingCentral app or deskphone. · Export SMS conversations: Select multiple text messages and export them into a file that you can save, download, or print.

· Message reminders: Use reminders to help you revisit specific messages or tasks. · Filtering contacts by department: After searching contacts, you can tap View all and then the filter icon to see the results by department. · Push to Show: Share your camera view with your Push to Talk channel participants to show them what you’re seeing. · Call-specific ringtones: Set specific ringtones for each of your phone numbers. You can also set specific ringtones for internal and queued calls. · Expanded emoji library: Our emoji library just got a lot bigger. We've added more emojis to liven up your conversations. Share your mood or sprinkle some fun into your chats with new faces, gestures, objects, and more. · Phone end-to-end encryption: Add an extra layer of security with end-to-end encryption (E2EE) for all your desktop, mobile and web browser calls.

· Live transcription language selection: We’ve added Spanish and German options for live transcription. · Echo notification: Get notified when you’re causing an echo during a meeting, so you can mute yourself or fix the issue. · Intelligent noise reduction: Background noise reduction now automatically adjusts to the ideal level based on the sounds in your environment as well as your computer performance.

· Switch between accounts: Now you can access multiple accounts from your RingCentral app. · Customize tabs: Choose how to access your voicemail, calls, texts, or other functions. · Breakout room messaging: Moderators can broadcast messages to and get messages from attendees in any room. · Moderate webinar Q&A: Screen attendee questions during live sessions before everyone can see them.

· Switch between accounts: Now you can access multiple accounts from your RingCentral app. · Customize tabs: Choose how to access your voicemail, calls, texts, or other functions. · Breakout room messaging: Moderators can broadcast messages to and get messages from attendees in any room. · Moderate webinar Q&A: Screen attendee questions during live sessions before everyone can see them.

· Switch between accounts: Now you can access multiple accounts from your RingCentral app. · Customize tabs: Choose how to access your voicemail, calls, texts, or other functions. · Breakout room messaging: Moderators can broadcast messages to and get messages from attendees in any room. · Moderate webinar Q&A: Screen attendee questions during live sessions before everyone can see them.

· Bug fixes and improvements

· Message clustering: We’ve streamlined your conversations by grouping messages sent around the same time. · RingSense for Phone: Get real-time AI-generated closed captions and transcripts during your calls. · New call screen layout: Get quicker access to popular in-call features like hold and transfer, with our new 3-row action button layout.

· Message clustering: We’ve streamlined your conversations by grouping messages sent around the same time. · RingSense for Phone: Get real-time AI-generated closed captions and transcripts during your calls. · New call screen layout: Get quicker access to popular in-call features like hold and transfer, with our new 3-row action button layout.

· Simplified call rules: Customize how your incoming calls are handled. · Breakout room timer: A countdown timer shows how much time is left in your breakout room session. · More ways to filter your calls: Filter your call history by incoming, outgoing, and missed calls. · Call waiting control: Turn call waiting on when you want to get notified of other incoming calls. Turn it off when you don’t.

· Duplicate a team: Save time by copying an existing team to create a new one with the same members. Duplicate the team, update the name, members, and settings as needed, and you're ready to go.

· Breakout room timer: A countdown timer shows how much time is left in your breakout room session. The timer, along with reminders, will help you to know in advance when the session is ending. · Duplicate a team: Save time by copying an existing team to create a new one with the same members. Duplicate the team, update the name, members, and settings as needed, and you're ready to go.

· Unified inbox: Organize for productivity: gather all your voicemails, texts, and faxes into a unified inbox. Switch back to a tab view at any moment. · New help center: The place to find answers, resolve issues, and explore resources like articles, videos, and training. You can go there to discover new features to help you get the most out of RingCentral. · Easier-to-use transcript and notes on tablets: The transcript and notes are now in a single window so it's easier to switch. You can also pin it to the side of your meeting window so it doesn't block your meeting content. · Push to Talk: Frontline teams can now use mobile devices as a walkie-talkie. Use Push to Talk to send and receive secure real-time communications across the globe. · New landscape view: Rotate your iPhone Pro Max, or similar device, horizontally to see more of the app at once. Whether responding to messages, checking your schedule, or reviewing calls, landscape view makes it easier to get things done, like on your desktop app.

· Unified inbox: Organize for productivity: gather all your voicemails, texts, and faxes into a unified inbox. Switch back to a tab view at any moment. · New help center: The place to find answers, resolve issues, and explore resources like articles, videos, and training. You can go there to discover new features to help you get the most out of RingCentral. · Easier-to-use transcript and notes on tablets: The transcript and notes are now in a single window so it's easier to switch. You can also pin it to the side of your meeting window so it doesn't block your meeting content. · Push to Talk: Frontline teams can now use mobile devices as a walkie-talkie. Use Push to Talk to send and receive secure real-time communications across the globe. · New landscape view: Rotate your iPhone Pro Max, or similar device, horizontally to see more of the app at once. Whether responding to messages, checking your schedule, or reviewing calls, landscape view makes it easier to get things done, like on your desktop app.

· Get more done with split window view for iPad: Now you can work with two windows side-by-side on iPads. Whether you're responding to messages, checking your schedule, or reviewing calls, split window view makes it easier to get things done. · Phone mic volume meter: Get the sound right: calibrate your voice by glancing at our new microphone volume meter during your call.

· Whiteboards available after meetings: Collaborate using whiteboards both during and after meetings. After your meetings end, you and all the participants will be able to add and make changes to your whiteboards. · Expanded in-app search: Effortlessly access settings, help articles, and other useful information with our expanded in-app search. · Status update improvement: Set your status faster without having to retype it. Recent status messages are now saved for quick access.

· Collaborative notes: Take notes during your meetings simultaneously with other meeting participants. Capture decisions and action items during meetings, and keep collaborating even after they end. · Shared voicemail inbox: You can review a coworker's voicemail inbox right in the app. Check your coworker’s voicemail for them if they give you access, like when they're away or unavailable. You can manage multiple shared inboxes in your voicemail tab.