Phone.com 4+

Extremely glitchy

Very unreliable for a business. You have to make multiple attempts for one call to go through, caller ID is often wrong, spam texts and calls come through, often the keypad doesn’t appear when you’re on a call and need to press a number to get to the right department, counts calls made outbound as missed incoming calls, voicemails are glitchy too.

I have excellent internet connection, have deleted and reloaded the app several times. Have tried different combinations of permissions, and have co texted support several times and they have no answered, and keep you on hold for very long periods of time.
Also, the online dashboards are insanely confusing, with way too many hidden dashboard screens to access simple tasks like setting up a holiday closure voicemail message. After two hours trying to complete with support, it was then 8pm Est, and I could no longer be on the call. The support member assured me they would continue working on the issue until it was done and co firmed set up before the weekend. I had a sinking feeling, so I called in myself two days later to find it had not been completed so I had to spend time on my holiday trying to troubleshoot this issue on my own.

When are you guys going to fix this app?

This app has been littered with bugs for a while now. Can't make a call after listening to a voicemail, you have to completely close out the app and reopen it to make the call. Constantly shows a notification for a missed call even after refreshing the screen. Reopen the app and it pops up again. Messaging notifications are wonky. Please fix these bugs already!

Developer Response ,

Please contact us at support@phone.com. We will try to resolve all your issue asap.

This app needs a lot of work.

Just stopped checking for texts on its own. I have to manually open the messenger on the app and reset it to check texts.

No way to export or save messages outside of the system. Cannot receive video. Pictures come in weird or load another picture on opening. Continuously says I have new texts when I do not and there is no way to mark them as read. Every time I open the app it randomly plays a voicemail, sometimes quite loudly, even when I’m not in that tab. Syncing contacts to iOS is quirky, and sometimes I have to do some research to find out who is texting.