App automatically shows you a new screen to select the student when you arrive to the location. Allows you to pick up student and drop off the student. You complete the route, the route disappears as if it’s been completed. You go back into the SP portal to check and it still shows “To Stop” meaning you haven’t arrived to the pick up location but the app is telling you different. Needing to call dispatch multiple times a day to close out routes is ridiculous. I ask them what’s happening and they tell me “the driver didn’t select they arrived”. This is not correct because I’ve done a route myself, precise location on, completed the route and it occurred as if I never “arrived”.

The peace of mind of being able to track your child during transport along their route was snatched away with the recent update. The drivers are always late and pickup and drop off time always change and are never accurate. The only good things I can say about the app is that my child was assigned a permanent driver and she is great with my daughter. The convenience of them picking her up from my home and transporting her to school is awesome. However that is the only good thing that I can say. There have been several bad incidents that were not handled properly or timely and there have been times in which they were not able to locate my child while in the car with one of the drivers who didn’t report picking her up instead he reported her as a no show and transported her without us knowing and then he wouldn’t answer customer service calls when they reached out to him and he acted like he couldn’t speak English when I found them and confronted him. Nothing was done on EverDriven’s side to address it and he’s still employed with them. Find another way if you can. It’s not worth the hassle.

Please include the these in the details for each trip. It would be great to see the amount of money offered for each trip also the address of pick. I think it’s necessary to include those 2 things as the previous EverDriven app I was using had all of that information before accepting the trip. The only thing the details states is the name of the student and the time. If it offers the address then I would know when I would have to leave my home to arrive at an appropriate time. Other than that it’s very user friendly.

The app's arrival accuracy is off. Despite selecting students for pick-up or drop-off and completing the route, it still shows "To Stop" in the system. Dispatch blames drivers for not selecting "arrived," but even when done, the problem remains. This results in frequent calls to dispatch to close routes, which is frustrating and inefficient.