Worcester 311

Name: Worcester 311
Rating: 4.6 (125 reviews)
Author: City of Worcester, Massachusetts

Utilities

Only for iPhone

Free · Designed for iPhone. Not verified for macOS.

125 Ratings
Age Rating

13+
Years
Category

Utilities
Developer

City of Worcester, Massachusetts
Language

EN
+ 13 More
Size

148.5
MB

iPhone

Welcome to the Worcester 311 App! Worcester, Massachusetts, known best as the “Heart of the Commonwealth,” introduces its free, easy to use app for residents, businesses and visitors. The Worcester 311 App is a quick and easy way to submit non-emergency requests for assistance with issues you see around the City. See a broken street sign? Snap a picture to submit with the location, and let us fix the problem! Spot a street light pole that’s in need of repair? Don’t wait until you get home to let us know – use the handy Worcester 311 mobile app to report the issue and add your own comments. All reports are routed through the Worcester 311 customer service center and assigned to the appropriate city department to be addressed in a timely manner. Accessing your City’s services has never been easier thanks to the Worcester 311 app. Download and start using this free app today. Thank you for helping make “the Heart of the Commonwealth” a better place to live, work and play!

Ratings & Reviews

4.6

out of 5

125 Ratings

Replies
08/15/2024
NthlGbsn30
Enable replies so comments or questions can be a asked. What if you have an update to an issue? If it’s still open & you create another work order, the customer service person may close the ticket thinking it’s a duplicate.
Replies
08/15/2024
NthlGbsn30

Enable replies so comments or questions can be a asked. What if you have an update to an issue? If it’s still open & you create another work order, the customer service person may close the ticket thinking it’s a duplicate.
City of Worcester 311 🤡
08/05/2024
Porky254hater
The people behind this app should be ashamed of themselves.. they only do favors for their friends… shame on you !!
City of Worcester 311 🤡
08/05/2024
Porky254hater

The people behind this app should be ashamed of themselves.. they only do favors for their friends… shame on you !!
Location Error?!
07/22/2025
britsa4
I cannot submit ANYTHING because the app can’t determine my location!! I’ve provided a full address, including zip code, and NOTHING! This is BEYOND FRUSTRATING!!
Location Error?!
07/22/2025
britsa4

I cannot submit ANYTHING because the app can’t determine my location!! I’ve provided a full address, including zip code, and NOTHING! This is BEYOND FRUSTRATING!!

- This release introduces full landscape orientation support across all primary application tabs to improve accessibility and viewing flexibility.

Version 6.5.0 May 21

Data Linked to You

The following data may be collected and linked to your identity:
- Location
- Contact Info
- User Content
- Identifiers
- Diagnostics
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Usage Data

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Accessibility

Information

Seller: City of Worcester, Massachusetts
Size: 148.5 MB
Category: Utilities
Compatibility: Requires iOS 17.6 or later.

iPhone
Requires iOS 17.6 or later.

Mac
Requires macOS 14.6 or later and a Mac with Apple M1 chip or later.

Apple Vision
Requires visionOS 1.3 or later.
Languages: English and 13 more

English, Arabic, Filipino, French, German, Italian, Korean, Portuguese, Russian, Simplified Chinese, Spanish, Tagalog, Traditional Chinese, Vietnamese
Age Rating: 13+

13+

Learn More

Infrequent
Alcohol, Tobacco, Drug Use or References

Contains
Messaging and Chat
User-Generated Content