I like the new interface for the app however! I can’t even use my diffuser because I can’t manually turn it on anymore and it won’t automatically turn on according to my schedule. I changed the schedule on my diffuser for the first time on this new update and even when I turn it on through the app it doesn’t work accordingly. Please fix this

At first I thought my app wasn’t working because it would load my diffuser (ambience) but not connect or be able to adjust the settings. However the solution is to use the official type C cord and box that comes with the diffuser. When I switched to a different cord the hardware worked but not the software. I don’t think this is a tech issue. The official type C & block must put out a certain electrical output to the machine to be able to talk to our phone correctly.

With the update not only did my Ambience drop off now I can’t add it back!!!

I purchased the AromaTech Mini with the expectation that I’d be able to customize its schedule through the app and make changes as needed. Unfortunately, that has not been the case. While the device appears in the app, attempting to access it results in nothing but a continuous loading screen.I’ve followed every troubleshooting step suggested by customer service — including deleting and reinstalling the app, restarting my phone, and unplugging the device — but the issue remains unresolved. As a result, I’m left with a diffuser that runs every 60 seconds, 24/7, with no way to adjust its settings other than turning it on or off manually. Had I known this would be the outcome, I would have opted for the less expensive model without app functionality.To make matters worse, neither the original Scenting app nor the updated AromaTech app works. This suggests a broader technical issue that has yet to be addressed. It’s deeply frustrating to invest in a premium product marketed as “smart” when the core technology is unreliable.Adding to the frustration is the level of support I’ve received. Response times are slow, and replies have not meaningfully addressed the problem. Being told my device is out of warranty and offered 20% off a new machine feels dismissive—especially since the device itself works fine. The issue lies entirely with the app.At this point, I am requesting a more thoughtful and permanent resolution to this problem. I hope AromaTech stands behind its products and the experience it promises customers.