It would be helpful if the las four on a credit card was on the first list of accounts when you open bill pay. I have three capital one accounts and I have to hit “pay” on each one until I find the right one to pay. It’s a little irritating. Previous bill pay had the last four on the payee list when it was opened.

1) App way to often has to be deleted and reinstalled due to login fails to work.2) App biometric verification fails way too many times and when that happen the regular login fails to work like it should even when the biometric login option is shutdown.3) Transferring to a different institution that has a better and more reliable mobile app because Ameris Corporate Executives are more interested in making money off their customers than working in an equal partnership with their customers for a more convenient and friendly business relationship. Ameris rather hit them with fees and create new fees to apply to customers and in my opinion, sort of cheat customers out of money so they can get their bonuses.

I looked at the development history. No business should roll out their app starting at version 0.3. It gives the impression that we’re using a beta version. For the last 12 months, every update description has been the same, “bug fixes, performance and stability enhancements “. You’re a banking institution. The software should be stable by now. The app is decent and seems adequate for basic functions but when will we see new or improved features? For instance, the check deposit process. It’s too many steps compared to other banking apps.

Ameris please genuinely listen to your customers instead of responding with the same canned statement to every single one of them. We all want the notifications option for every transaction so why can’t you bring it back? That’s a very helpful feature and if you are indeed “striving” then it should make a difference to give us what is helpful. Honestly my middle school students could design a more useful app than the new one. The poor design is enough for me to close my account and take my business elsewhere. And if you can’t respond with an individual statement or without referring to Customer “Service” then I don’t need to hear from you. I’ll just change banks.