I do not like the new inset for the descriptions! I go to the Description tab to read details on the item I am looking at. I wan and need the full page to be able to read the text and see larger photos, when included. NOW I have this small inset window that is hard to read and any additional photos are too small to get a proper idea of what I am looking at. Please either go back to the full screen format, or give us an option to switch to the full screen version.I noticed a r 2 year old review that was a seller complaining about their reviews and the lack of responsiveness after a poor review where someone purchased an item, and they then cancelled the sale. As a consumer I have recently experienced this issue,where the seller cancelled my purchase of two items without my consent! I paid for my products, so they are now MY possessions! If a seller feels that there is a problem with the product, then they are required to contact the rightful owner to discuss what THEY want to do. Cancelling the sale MAY be the best option, but it is not the SELLER that gets to make that decision. It belongs to the buyer (now owner) ALONE. This is a policy that needs to change immediately! Also, because he cancelled the sale (without my permission) I was unable to leave a review. I contacted eBay several times to get this resolved, but the best I got was a nonfunctional button, so I was never able to express my concerns. A buyer should ALWAYS be able to leave a review!

Like many who were hooked on eBay for more than a decade, I too, stopped using them altogether in 2009 after it was obvious that the 2008 changes were not going away. Since then, I come back to eBay when I’m looking for hard to find items you can’t buy off the shelf/rare treasures. At first I felt like the exodus of auction style listings in favor of buy it now listings was a huge killjoy. Especially because at first sellers began asking absurd prices. Sales were sluggish at best which further decreased the plethora of items rare and common to meh. But in recent years, the natural adjustment of the market has caused a bit of a renaissance period for eBay. While the listings are still predominantly BIN, the prices are more realistic and most sellers have added a bit of fun back into it by including “make an offer,” on their BIN listings. The eBay app is super convenient that I can fully keep track of what I’m watching, bidding on, what offers I’ve made and any counter offers, my winnings/purchases, messages, everything, is all right there in the palm of my hand. I will say the app is not that great from a seller’s perspective because some of the most important features, while creating a listing, and even just keeping track of sales (like the seller’s details page and the sold item and buyer info pages are not available through the app. This is a really big deal to sellers and honestly, it needs to be added to the app so sellers can offer as many or as few options to potential buyers as they like.

There was a time not long ago that Ebaying was not only a way to find new, interesting, and never seen before items, but also often a way to get great bargains on what I’ve understood to be overstock, clearance, or other “seller motivated” situations. I’d been Ebuying long enough that I’ve learned the value of collaborating peacefully to work through transaction hiccups and felt valued, appreciated, and would hear reference to being a “concierge member”. I’d never heard the term before, and for what it’s worth, didn’t really care except as everyone knows, it’s nice to be valued and appreciated.And although I don’t even know what it otherwise meant, I can definitely say that I’m aware that something has changed. It seems that “the pendulum has swung the other way” and I can tell that deference is (more perhaps?) to sellers’ cares and concern. All these things being present in small and subtle ways, it’s not any one or “big” thing that I can I’d, but an example is how I can no longer leave feedback when sellers unilaterally back out of and/or cancel transactions. I constantly get the messages to “leave feedback for my purchases”, but I feel like the point is lost if my transactions are pre screened for me to rate only certain ones.Idk, maybe I’m perceiving it as something bigger than it is, but for sure I don’t hear reference to “concierge member” anymore and the whole EBay experience has lost its luster unfortunately. It’s just not the same…….ATM and one can just hope that the pendulum swings soon.

I recently had a buyer make me an offer. I excepted the offer an hour late. The buyer sent me a message saying she needed to cancel the order because her address was wrong. I told her to contact Ebay Ebay, then within a four hour time. Open the claim against me the seller that the item had not been received, the item ship date was not for five days. When I called Ebay and spoke with the team member and then spoke with a supervisor. They informed me that if I did not do anything about this case, they would put a ding against my account and remove the funds from me to buyer. I explain to them that this was a fraudulent case and should not have been opened that. If they looked at my keys, they could see the buyer sent me an offer. I excepted the offer she wrote me told me the address was wrong and there’s no possible way that I could have delivered this item to her in a four hour time period. They told me it didn’t matter that they opened the case for the buyer and it was wrong that they open the case that I needed to refund her her money. If I send the item out I will not be protected by Ebay’s protection program. This is not the first time that a buyer opened a fake case and eBay allowed it. Sellers beware of eBay they’re not on your side.Also I should let you know I have been a seller for 24 years and it might be time to hang up my hat.