Wells Fargo Mobile 4+

Professional & Courteous

Been banking w Wells Fargo over 3 years now and have always been treated like a five star customer even though my bank account is not in the same ball park as some high investors or high ranking deposits in fact I’m low income and my deposits are limited and I’ve had many over drafts and been a victim of fraud due to the fact my atm card has been stolen and used on a few occasions that really set me back Wells Fargo has always been there for me and helped bring my account back up to my current deposit amount afte the money was stolen. I can’t thank them enough for they’re helped me out of very difficult times and they were able to recoup my losses and credit my account which was a huge relief for me financially I would have been in the hole w no money to pay my rent and bills thank goodness they were able and willing to switch back the fraudulent charges and even cover my overdraft fees that were incurred. Their fraud team is exceptional and knows how to spot the problems and immediately deal w its infractions and concurrent issues which seem to hit my account more than once. Thank You Wells Fargo Bank for being there for me when most banks would turn away my issues of concern and loss you have been there to help and support me seeing to it in a most efficient and timely manner I’m truly grateful and thankful for your service. Keep up the good work of customer service and support!

Very Nice App, Minor Quirks

The Wells Fargo app is a very good one - you can nickname accounts (even ones from Greenhouse by Wells Fargo), send and request money via Zelle in-app, and add external accounts and initiate transfers from the app. The colors are nice and vibrant, and the iconic stage coach graphics are nice. There are some minor quirks, of course; certain options are given names instead of using the description (i.e. card lock/unlock is under “Control Tower”), so it can be a bit difficult to find certain options or features, at least when you haven’t used the app in a while. Some suggestions for the app - incorporating pictures of bank cards (debit and credit) within the app would be a neat visual; being able to rearrange your accounts within the app (like Chase and Capital One) would be awesome; and maybe some trivia in the app would be nice, including historical trivia about Wells Fargo bank, being one of the oldest banks around (US). When clicking/tapping on the last four digits of accounts numbers to see the whole thing, seeing the routing number would be awesome, so you know are what it is, and being able to copy it to the device’s “clipboard” would be awesome. And finally, being able to view product information would be really nice; ie. view information for checking/savings accounts, as well as credit cards & certificate accounts too. Hopefully some of these things could be implemented in the near future.

Overall meh, still lacking useful features.

I’ve been a customer for several years now and have used their mobile nearly since opening my accounts. Yet their app has really only been good for basic functions such as checking balances or making simple deposits, withdrawals, or payments. The app itself has always lacked an intuitive interface. It’s always been confusing finding several functions, or straight up lacking, like searching for old transactions. It took them years for you to simply view your bank statements other than logging in on a desktop or even viewing your own account numbers or routing numbers.

The biggest glaring, missing feature is a useful budgeting/spending tool. Recently a monthly spending report has been added, albeit within layers of unclear tabs and options. This spending report is pretty useless. I’m guessing it categorizes transactions based on the institution classification that the charge went to, and then shows an overall amount spent on that category. It doesn’t show you the transactions in question so you don’t know what you spent on which could help in managing your spending in the future. Bank of America has a great budget/spending tool that clearly shows what you’ve spent on and not just dumping everything into general categories. As a long time customer I would like to see something like this added. Pretty soon the lackluster services provided by Wells Fargo will soon outweigh the hassle of transferring accounts to another bank.

Developer Response ,

We're sorry to hear that and would like to try and help. Please email us with details (phone number, link to this public comment and your reviewer name) at appstorefeedback@wellsfargo.com. Do not share anything private when emailing us, such as account numbers. -Becky