Sometimes the app is very unreliable. It will portray a bus as coming that doesn’t come or when that is coming, not coming for a half an hour, and then when you decide to start moving away, the bus miraculously arrives. Sometimes the drivers either turn off the GPS or something. I don’t understand it. And something happens with buses from Troy for some reason they don’t tend to come as quickly as buses from any other area. Not sure what’s going on there and CDTA says they can’t track what happens in Troy, which is absurd.

I am in a wheelchair. 98% of the time the bus drivers are amazing with me, and if I am traveling with someone they usually charge them half price and I don’t have to pay. Although I do not mind paying the transit fee. One time it was pouring and I had 7 bags of groceries in my lap and on my wheelchair. It was nearing the end of the shift and Nasir asked me if I minded following him to the depot. He had to go to his second shift driving flex. Although I lived in scotia and he knew he would probably get it trouble, he moved my stuff and myself to the Flex bus and then he drove me to my house and helped me unload and made sure I was inside and safe before leaving. He had to be maybe 23. CDTA has gotten so much better and convenient. Almost always on time or early rarely late. Not to say there aren’t a few sour apples on the tree but most of the drivers are polite helpful courtesy and just….awesome. Please BE KIND TO THE DRIVERS! THEY ARE HUMANS TO AND NOT ALL PASSANGERS ARE PLEASANT, NOT ALL OTHER DRIVERS ON THE ROAD ARE SAFE, CURIOUS, AND LETS FACE IT 90% OF THEM ARE DISTRACTED OR IN A HURRY TO GET TO… WELL… AN EARLY GRAVE FOR THEMSELVES OR OTHERS. It’s free to be kind!!!!! Thank you bunches to all the pleasant, kind, and courteous employees of our public transit system!!!! BY THE WAY TIPS ARE A NICE GESTURE, A COFFEE, GIFT CARD TO DUNKIN OR STEWARTS OR STARBUCKS. A little something is always kind welcomed and thoughtful!

This service is great I love it , it is so useful to me when I need to get from one place to another when there is no bus route to those places this comes in handy and lest inexpensive , one thing I will like to point out that I have experience when using this service is communication, I would love for the navigation app to have an option where by you can send a text or a call to the driver that would be picking you up , for eg , I would be at crossgate ctda bus stop waiting for the flex bus to pick me up but then I will receive a msg saying the ride was cancel by the driver that’s because the driver went to the other side of crossgate mall rd and I’m waiting by the bus stop so a send a text msg option would be great to let the driver know hey I’m by the CDTA bus stop side , or hey I’m just getting for the 114 , 12 , 10 whatever the case is so the driver doesn’t leave if he don’t see the person he picking up and then have to coming back at a later time he can just waiting cause the person let him know their 1 mins away that will save time .

This new app is better than the old one but it still refuses to accept valid and correctly entered credit card information, and the infrastructure behind the app remains deeply flawed such that the app will tell you a bus is coming four times in a row without the bus ever actually coming, and the ETA for the bus moving out and out and out each time until you can't wait for a bus anymore and have to call an Uber in order to get to work on time, which it should be CDTA's responsibility to pay for.Neither does the app integrate with Apple's Passwords app, so instead when you want to log in, you have to manually switch to the Passwords app, search up your CDTA account, copy the password, switch back to the Navigator app, and paste in the password in order to continue.It's pretty obvious that the people at CDTA neither know nor care what they're doing vis-à-vis technology.