I love the Gilt app. It has everything the website has just in a more pulled together user friendly format. It’s easy for me to see my insider points, apply discounts, quickly change cities in Gilt City. It doesn’t crash, it saves items like it should, saves all my info like it should, no problems whatsoever. The only thing I would like to be able to do that I can do using the site is in Gilt City to have the link to the seller clickable. It is not a clickable link in the app. Besides that one little thing, which does tend to get annoying at times, I much prefer the app over the website. And I swear, they have everything! Just search and I bet you’ll find what you’re looking for or something pretty darn close. And you’ll for sure find items you just love at all ranges of prices which is another thing I just love which also makes it a great place to buy gifts. Plus you get points for each purchase which you can use for discounts off your purchase once you have enough. I don’t usually prefer an app, or one stop shopping, but this is my go to app and the first place I look when shopping. Prices are competitive too. And Customer Service is great...I’ve rarely had to contact them but when I have they have just been great. Another reason I keep coming back. Rock on! XOXO

I have been shopping with Gilt for many, many years and it has always been a stellar shopping experience, but in the last 8-10 months the site has gone completely downhill. You can waste hours trying to put an order together (need to keep reordering every 9 minutes as items disappear from cart as has always been an issue) but when you go to place the order a gray screen will pop up and state “your order can not be placed due to technical error....please try again later”. When you try to call customer service you can hold from 15-30 minutes and once an agent gets on the phone after 30-60 minutes of trying to resolve issue your items are no longer available and they just apologize verbally but do not a thing to help complete your transaction. This site is a complete mess and complete waste of customers time. Such a shame as it was such a delightful site to use in the past. Buyer beware and stay away from this site.

I have been shopping with Gilt for years, mostly with no issues. My last purchase was made through the app. On starting a return I discovered that half of the items on the order were not listed as returnable. I took screenshots of the order on the app to show customer service that nowhere does it say that those items are final sale. The first customer service agent offered me the option of returning them all (4 items) for store credit. I declined that and asked for a supervisor who can do something about the fact that the app does not list any of these items as final sale and refund my credit card. I was then contacted by three different “supervisors” via email instead of the promised call back over the weekend. The first offered the option of returning only two. The second wrote to say that they will not approve my return of any of the four items and the third offered to return only two!! Not a single one of them acknowledged my attached screenshots that prove that the app does NOT show any of those items as final sale. This is the third technical issue I have had with Gilt in a row. The customer service was condescending and dismissive. It felt like talking to robots. I will never shop with Gilt again.

I gave 1-star because the app itself is fine. Their customer service however, could not be worse. I ordered a jacket ($500+), got it & it did not fit. Called customer service & asked to exchange the jacket for the next size up b/c the original was too small. They tell me that can be done & they’ll send me a shipping label for the return within 24 hours. No shipping label is sent. I call customer service again the next day. This time they tell me exchanges are not an option with their company, so I have to return, be refunded, and submit a new order. Fine. I do that, finally get a shipping label & request the refund is sent back to my credit card. Re-order the same jacket in the new size (which by this time is now priced $130 higher than the first order), and await my refund. 3ish weeks later & no refund has shown up. So i check the app & notice I now have a Gilt credit for the original purchase price of the first jacket. So now, I will have to make a 3rd call to Gilt’s customer service team to deal with this issue. Unbelievably frustrating- never shopping with this company again. If you order something from these people, hope & pray you do not have to return anything!!!