Found a pothole this morning? Snap it. Chicago Works files it with 311, tags your ward, and shows you when it's fixed. Free. Used by 20,000+ neighbors since 2012.
Chicago Works: Report 311 Issues Instantly
Chicago Works is the fastest way to report 311 issues straight from your iPhone. Snap a photo, tap submit, and we file your request with the City of Chicago — no phone calls and no account to set up.
Why Chicagoans Use It
• Trusted since 2012: Featured in the Chicago Tribune, CBS 2, WBEZ, Chicago Reader, and the Lincoln Park Patch.
• Community-Powered: Join 20,000+ neighbors already reporting across every ward in the city.
• Free to Use: Completely free, with an optional upgrade to remove ads.
What You Can Report
Choose from more than 100 service types, including:
• Streets: Potholes, broken streetlights, water leaks, sewer issues.
• Sanitation: Missed garbage pickups, trash cart issues, dumpsters, street cleaning complaints.
• Maintenance: Fallen trees, graffiti, rodent baiting, snow-uncleared sidewalks.
• Public Safety & Others: Stray animals, pet wellness checks, abandoned vehicles, cab complaints, and aircraft noise.
Three Taps to a Cleaner Chicago
1. Pick the issue: Search or browse 100+ service types across Animal Care, Streets, Water, Aviation, Business Affairs, and more.
2. Add the details: Snap a photo and confirm the location. Photo-backed tickets are taken more seriously.
3. Submit and track: We file directly with the city’s Open311 system and show you the status of your request — open or closed.
Built for Chicago
• GPS Auto-Detect: Automatically identifies your location and your ward.
• Precision Control: Need to be exact? Drag the pin to adjust the location manually.
• Browse Reports: See what your neighbors have reported, with Open and Closed status at a glance.
• Service Tracker: Look up any request by its number.
• Offline-First: No signal? Start a report anyway. The app syncs your request automatically when you’re back online.
Privacy First
Your email and address never leave the 311 flow. Nothing is sold, and nothing is shared outside of your request. Read our full policy at https://www.chicagoworksapp.com/privacy.html.
Important Note: Chicago Works is an independent app that utilizes the City of Chicago's official Open311 framework. It is not affiliated with the City of Chicago. Built by 2Pens Media Inc., based in Chicago.
Report something today. Chicago runs better when you help run it.
Reports never submit. No search bar have to scroll through options that are not what I need. Was looking to report a slumlord but they never received any of the complaints I made so they are still taking advantage of ppl.
Request meet
salad dude
I was wondering if this App was effective, I had a large branch that fell off my tree near the sidewalk. So I requested that it be removed. There was not a branch removal option, but a tree removal option, so I requested under that option which indicated that it was up to 56 days for a “Tree Removal”. I didn't think it would be reviewed quickly and it was. The next day the large branch was removed.
Developer Response
Hello! It's fantastic to hear that your request for branch removal was addressed so swiftly! We're so glad you had a positive experience with us. Your feedback means a lot, and it’s always great to know that we could help. Thank you for sharing your thoughts!
Great app
Boston Evers
I dont know what the other person is complaining about. App works great. If you get a hang up just uninstall and reinstall
Doesn’t work
LGuziec
Every time I’ve used the app in the past, it worked fine. Today it will not let me make any kind of report. It just takes me back to the main app screen.
Developer Response
We're sorry about that. Please make sure the latest version is installed. If reports still won't go through, email support@2pensmedia.com with your device model and we'll look into it. — The Chicago Works team
A cleaner, faster Chicago Works:
• Redesigned home screen with everything in reach
• Browse Reports now shows Open and Closed status at a glance
• Service types load much faster the first time
• Fixed a crash when tapping Remove Ads, and Restore Purchases now works correctly
• Smoother loading screens and other fixes
Version 4.2
The developer, 2pensmedia Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Used to Track You
The following data may be used to track you across apps and websites owned by other companies:
Identifiers
Data Linked to You
The following data may be collected and linked to your identity:
Identifiers
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Location
Contact Info
User Content
Usage Data
Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
