I’ve had this app downloaded forever! But I have never got to use it as long as I’ve had it downloaded! It either doesn’t let me sign in, when I have it on… leave me signed in, or when I’m putting in my order it will sit there and spin and pop up… WOOPS Something went wrong… if and when I finally get my order in… it has never taken my card for the payment!!!!! Of course when you call the restaurant itself they tell you that you have to come in! The whole point of me having these apps are for the points and curbside because I can’t stand on my legs for any period of time! I’ve never received any points, promo codes, I mean to tell you I have never received anything for the hundreds of dollars I’ve spent with Cracker Barrel! I have even stopped going because of the hassle, and waiting one night over 2 hours for them to bring out my food and them saying it was my fault when I clearly had proof I called them when I got there on my my phone! The food at this location has really dropped the quality from what it used to be as well and that’s from several people saying that. Oh I did send a letter to the corporate office about the night I waited for 2 hours. Never even received a response from them!

This is our tradition stops for breakfast and/ or supper on our trip to the United States. We were happy to see when they moved north to Wisconsin.As a stock holder in the company, I’m a little concerned about the stock value right now, but I’m hoping things will get better!! I am concerned about the talk of their changing their decor to contemporary. My friends and I like the old country casual decor that has been their signature over the years. I love their country store when my children and grandchildren were little. I always found something very cute and different in the country store. Now that I’m almost 80 I’m finding that the candy selection is always a winner! 🥹😝

I downloaded the app yesterday and placed an order successfully for a meal I picked up last night. Today, I used the app to place another order. Even though I had already entered my personal information such as my name and the make of my vehicle and my phone number, I had to re-enter all of that information, even though I was signed in. I put my order together for two dinner entrées, entered all of my payment information and hit the button to confirm the order. The app gave me an error message saying that my order couldn’t be completed because my app is out of date. It instructed me to go to the App Store and download an updated version, even though I had only just downloaded the app from the App Store about 24 hours ago. But I went to the App Store anyway. It indicated that the most recent version was two weeks old, clearly issued before I downloaded the app yesterday. So I went to the website instead. I signed in. It recognized that I had an order already. But the button to take me to my order was unresponsive. So I went ahead and duplicated my entire order and went to my cart. There I saw my order that I had put together on the app.This was a disappointing waste of time. It would’ve been much much quicker for me to call in my order. Cracker Barrel needs to get some professional IT support.

First, why in the WORLD is the menu not setup like the menu in the store!? I couldn’t find ANYTHING. THEN, after I selected what myself and my family wanted, I hit the submit order button and it tells me I can’t purchase something in my cart.. WTH??? Then don’t let me CONFIGURE THE ITEM!!!!!!!!! This happened TWICE and I had to keep putting in my order details because it was deleting my info!!!! ALSO, whoever coded this app needs to fix the fact that every time I click in an info box when entering my checkout details it slides to the bottom of the screen and I can’t see what I’m typing in!!! It took me 25 MINS to order our food AFTER we had all decided what we wanted (not including me having to re-pick two times bc it didn’t tell me I couldn’t buy something) Good riddins! Next time I am warm out and just want to place a mobile order so I don’t have to cook at home I’ll remember to call my local diner instead. What a TERRIBLE mobile order experience.