Crunch Fitness 4+

a slow and fat fitness app

The good: feature-wise, the app is fun. The rankings with other local gym members, while preserving anonymity, is great. The global challenges are also engaging. It syncs pretty well with Fitbit and Apple Health. The UI is intuitive.

The bad: this thing takes around 30-45 seconds to open from a cold start, and the workouts tab can take another 30-45 seconds to open afterwards. Sometimes, after starting a workout and tracking progress, the app restarts and all progress of the workout is lost. The app crashes after saving a workout, but it does (usually) manage to save the workout.

The ugly: I have had to uninstall+reinstall multiple times because this app eats up storage until the phone runs out. At one point it was using almost 10gb. This makes the app almost unusable at times.

The Staff gave me the wrong information and I paid for it … LITR

signed up February of this year for Crunch Fitness in Murrieta CA. When I joined I was offered a free session for a personal trainer. I took the offer and after which I wanted to start sessions with the trainer. Now the trainer had told me that I would pay as I did the sessions. Now fast forward a few months I have left murrieta and moved to another city. I was still getting charged $420 every month for the personal trainer even though I never paid for any sessions! Now I tried several times to cancel on the Crunch website with no help and getting error 404 messages on the login screen multiple days. Now I called the manager with my dilema and they told me they hadn’t had issues with the website and that there was no chance at a refund even though the actual trainer lied to me and gave me false information. Don’t go here the management is not helpful, the trainers give you false information it seems to me all that it is about is the money. I wish it wasn’t true I was a member we there for many years when I was in high school. And immediate singed back up after returning from the Military there. But I don’t feel comfortable giving my money to a company that showed little empathy or attempted to work with me on their errors of their personal trainers and their website.

Developer Response ,

Hello! We are sorry that you had such a negative experience with Crunch Fitness. Though, this is an application review. Please reach out through our online portal for help with your current situation. Thank you!

Beware

Crunch gym will lie and manipulate you to prevent you from canceling your membership and take every penny they can from you. After moving out of town to provide in home care for my grandma (who was dying of brain cancer), I tried several times to cancel my membership both in person and over email. They refused and told me that I could not cancel at the gym that was near me; I had to go back to the original gym I signed up at IN PERSON to cancel which was in a completely different city. I contacted them over five times through different ways and they still refused. I explained my situation. I asked if I could freeze my membership. They refused. It does not say this anywhere in the contract I signed that I need to be in person at my home gym to cancel. After being unable to go to my “home gym” for four months, I finally had a debt of $80. I went in to the gym to cancel. They then proceeded to charge me an extra $70 on top of this amount for my “yearly dues and late fees”. They had no sympathy and they BLATANTLY lied in their contract. How can you just refuse to allow a customer to cancel? How can you lie about what is in a signed contract? How can you put a hit on their credit unless they pay a debt for something they do not and cannot use? This is completely unethical. I hope they close down.

Developer Response ,

Hello! We are sorry that you had such a negative experience with Crunch Fitness. Though, this is an application review. Please reach out through our online portal for help with your current situation. Thank you!