I just started coming to crunch and engaged in the app as soon as i started. I love the versatility woth all the different workout options. There are just a few bug fixes that would make the app 10x better:1. Apple fitness integration: I love how workouts sync to apple fitness, but for people who have apple watch use the rings for a daily gauge, in my personal experience, at the end of a workout, the time spent on the workout doesn’t sync to the apply fitness software. This means that it doesn’t fill out the exercise goal accurately. It only says the workout took < 1 minute.2. When searching for a workout, it seems that if you don’t get the exact same name in the system, it won’t show up, making it harder to find in the list, when adding workouts.3. A few bug fixes — a few times, I have tried to type in a. number for reps and sets, but the keyboard hasn’t inputted.Maybe some or all of these quick fixes are anecdotal and my fault. Regardless, great app!

i have gone into the crunch fitness in Santa Maria, CA for help for a cancellation and nothing was done till further action. i had tried getting a hold of the manager and she was either busy or out. It came to a point where i had to block them to not receive any payments and still then i was still being charged. i ended up sending the management an email of wanting to cancel and nothing was done until i went in person and the manager was finally there. I expressed my concern about wanting to cancel and she had popped up the email i sent and later into a month later is when she cancelled it. Mind you i was still charged for that period of month of waiting for the cancellation. I now have tried to get my refund back on that period of month of waiting and nothing has been done. The lady asked to forward her the email i sent that i wanted to cancel the membership and i didn’t have it because i deleted it because i didn’t think anything else was going to happen now that i had expressed my concerns about cancelling. i was paying for 3 membership +the charge they add for cleaning the equipments. That’s a total fraud. The lady said that nothing appeared on her screen because due to “a lot” of emails they have. I went in person to ask about it and it was the same excuse. 👎🏽 terrible manager . i believe her name is Araceli or something. Crunch, Find A Better MANGER!!!!

signed up February of this year for Crunch Fitness in Murrieta CA. When I joined I was offered a free session for a personal trainer. I took the offer and after which I wanted to start sessions with the trainer. Now the trainer had told me that I would pay as I did the sessions. Now fast forward a few months I have left murrieta and moved to another city. I was still getting charged $420 every month for the personal trainer even though I never paid for any sessions! Now I tried several times to cancel on the Crunch website with no help and getting error 404 messages on the login screen multiple days. Now I called the manager with my dilema and they told me they hadn’t had issues with the website and that there was no chance at a refund even though the actual trainer lied to me and gave me false information. Don’t go here the management is not helpful, the trainers give you false information it seems to me all that it is about is the money. I wish it wasn’t true I was a member we there for many years when I was in high school. And immediate singed back up after returning from the Military there. But I don’t feel comfortable giving my money to a company that showed little empathy or attempted to work with me on their errors of their personal trainers and their website.

Crunch gym will lie and manipulate you to prevent you from canceling your membership and take every penny they can from you. After moving out of town to provide in home care for my grandma (who was dying of brain cancer), I tried several times to cancel my membership both in person and over email. They refused and told me that I could not cancel at the gym that was near me; I had to go back to the original gym I signed up at IN PERSON to cancel which was in a completely different city. I contacted them over five times through different ways and they still refused. I explained my situation. I asked if I could freeze my membership. They refused. It does not say this anywhere in the contract I signed that I need to be in person at my home gym to cancel. After being unable to go to my “home gym” for four months, I finally had a debt of $80. I went in to the gym to cancel. They then proceeded to charge me an extra $70 on top of this amount for my “yearly dues and late fees”. They had no sympathy and they BLATANTLY lied in their contract. How can you just refuse to allow a customer to cancel? How can you lie about what is in a signed contract? How can you put a hit on their credit unless they pay a debt for something they do not and cannot use? This is completely unethical. I hope they close down.