Hello everyone im heard to tell the good and bad about jimmy johns i dont jump on bandwagons for people so my throughts are my own no one else. I order jimmy johns atleast 2-3 times a month on average sometings more show i like there sanwinches if i didnt like jimmy johns i wouldnt order there awfulton right so now you know the good part now for the bad. jimmy johns claims freaky fast delivery atleast in my area i had to wait over an hour for my food to come at times so be aware there really busy on the weekends if its more than an hour call the store and ask for the general or regional manager to see if they can possibly give you the order for free or next order for free. i personally had to do this a couple times my store manager and employees know me really well because i order there alot so the wanna keep me as a customer so they usually do as i ask. final thoughts jimmy johns has great food but delivery times need to be better.

Went to the Far Hills/Centerville location to pick up dinner on the way home. I’ve been going since 5:30 this morning between work and running errands for an elderly loved one so I didn’t want to go home and cook. Placed an online order and when we got to the location we were told that they were out of lettuce and tomatoes. That was “ok” as we didn’t order them on our food, so we sat down to wait. The guy who I’m assuming was the manager (red shirt) hollered over at us that he was sorry but he was out of onions too. We did order extra onions on our food so we had him cancel our orders (my husband ordered separately from me). We were sitting there contemplating ordering from another location and my husband asked the manager if he would call over to the restaurant we were going to order from to see if they had all of the ingredients and he basically told my husband to make the call himself. Terribly rude. You’re inconveniencing us by our having to go out of our way to purchase from your establishment, the least you do is have the courtesy to call for us since you said you do it all the time because you’re constantly running out of things (should tell you something about his ability manage the restaurant). Anyway, this was my go to location when i wanted Jimmy John’s. After tonight I’ll be ordering from Jersey Mike’s just down the street.

I order Jimmy John’s a few times a month, mostly for delivery but sometimes pickup. My experience with the delivery side of things has not been stellar. There is no way to track the order using the app, the company just sends notifications to your mobile phone. I also had an incident where the delivery person took my order to a completely different building and luckily we were able to resolve the situation on the phone but it caused a significant delay and I’m not sure whose hands my food was in before it got to me since the delivery person left the order with building security of the other building. I feel like if there was in-app tracking, it could have prevented this situation or helped resolve it more quickly. I also don’t like that there isn’t a page for customer service in the app. It would be nice to have a way to communicate any issues or comments or compliments through the app. I also dislike that the delivery person and customer get access to each others personal mobile numbers opening them up to potential unwanted contact. There should be a separation in my opinion.

I am a long-time order-er of JJs sándwiches using the app and I usually get Freaky Fast deliveries that are accurate and delicious. This past time though, I experienced an unusual issue that JJs as a whole company needs to address in my opinion. As part of my last order, I added a 22oz fountain drink, which I have done with no issue on previous orders from this location. However, this time around, instead of getting the correct fountain drink, I got a 12oz CAN… When I talked to the restaurant about it, they acted as if it was correct to make this swap. Indeed, according to their receipt, it makes no mention of my drink being a specific size other than “(med)”. According to the individuals at the store that I spoke to, “med” apparently means can or 16 oz…. This is an issue when a customer is paying for a larger amount of beverage and gets less for the same price. I will not be giving JJs as much business in the future because of this bungled customer experience.