Rocket Mortgage

Name: Rocket Mortgage
Rating: 4.9 (164342 reviews)
Author: Rocket Mortgage, LLC

Mortgages made simple

Free · Designed for iPad. Not verified for macOS.

164K Ratings
Ages

4+
Years
Category

Finance
Developer

Rocket Mortgage, LLC
Language

EN
English
Size

161.1
MB

Your home loan journey simplified. Take control of your mortgage with the Rocket Mortgage® App. From applying for a loan to managing your payments, this app is your trusted companion for a seamless and stress-free mortgage experience. Whether you’re buying your first home, refinancing, or managing an existing loan, Rocket Mortgage makes it easy to stay on top of every step. Apply for a mortgage with confidence • Start your home loan application anytime, anywhere. • Get personalized loan options tailored to your financial goals. • Easily upload documents and track your application progress in real time. Manage your mortgage effortlessly • View your loan details, including balance, interest rate, and payment schedule, all in one place. • Make payments quickly and securely. • Stay informed with push notifications for payment reminders, escrow updates, and more. Tools to empower your financial journey • Monitor your home’s value and track your equity growth over time. • Access insights to help you make informed financial decisions. • Explore options to refinance or tap into your home equity when the time is right. Expert support at your fingertips • Connect with Rocket’s award-winning client care team whenever you need assistance. • Get guidance from home loan experts who are here to help every step of the way. With the Rocket Mortgage App, managing your home loan has never been simpler. Empower yourself with tools, insights, and expert support designed to make homeownership stress-free and rewarding. Download the Rocket Mortgage App today and take control of your mortgage journey. *** NMLS #3030. Equal housing lender. Licensed in all 50 states. For our licensing and disclosure information, please visit: https://www.rocketmortgage.com/legal/disclosures-licenses ***

Ratings & Reviews

4.9

out of 5

164K Ratings

Amazing
04/08/2019

briflores28
I cannot say enough about Rocket Mortgage and their service. I used them to refinance and it was so incredibly easy, I did 90% from my phone. When it was time to purchase another home, I obviously went to Rocket again. I had a prequalified letter in 48 hours. Their to-do list is so easy to provide what you need. If you have any questions about your to-do items you can call, text, or email your banker and they always get back usually with in the hour unless it is some crazy hour of the night. They absolutely listen to their customers! For example they decided they were going to start sending statements on the 8th even tho grace period is to the 15th. So statements looked like you were behind if you used the grace period, after customers complained they changed to mailing on the 20th. I look forward to closing on my purchase in a couple weeks and working with them if I ever need financing again! I also recommend them to anyone and everyone. I work in lending and I still use them over my employer due to their streamlining and quick response.
Amazing
04/08/2019

briflores28

I cannot say enough about Rocket Mortgage and their service. I used them to refinance and it was so incredibly easy, I did 90% from my phone. When it was time to purchase another home, I obviously went to Rocket again. I had a prequalified letter in 48 hours. Their to-do list is so easy to provide what you need. If you have any questions about your to-do items you can call, text, or email your banker and they always get back usually with in the hour unless it is some crazy hour of the night. They absolutely listen to their customers! For example they decided they were going to start sending statements on the 8th even tho grace period is to the 15th. So statements looked like you were behind if you used the grace period, after customers complained they changed to mailing on the 20th. I look forward to closing on my purchase in a couple weeks and working with them if I ever need financing again! I also recommend them to anyone and everyone. I work in lending and I still use them over my employer due to their streamlining and quick response.
Great except…
04/04/2023

D.plumley
So far we have loved Rocket Mortgage. I would recommend them to anyone, they have dumbed down everything for us and our first house, and been there basically the entire step of the way so far. We are close to close at this time 4/4/23, less than 16 days now!! The two thing that pisses me and my wife off though is signing into the app and the points system. The points system is awesome, a fantastic idea, but it NEVER works on the app. Always has technical difficulties, my phone or my my wife’s phone. Unless you log onto the computer it’s awash. Right now we are so busy getting this ready it’s just been frustrating. My wife has made a point to log on, but still a pain. The worst part though is that signing into the app. Every. Single. Time. We go to pull the app up we have to put the password in, then it sends a text to confirm it’s me, then logs you in. If for whatever reason I am looking something up I don’t understand or need to use the calculator, and have to minimize the app, I have to go through the entire process again. I do not even have to do this with my bank account app!! It uses a PIN number (it gives you the option of PIN or password) and I have yet to have an issue. I have banked with them for over 10 years now. Can this not be rectified??? 😭😳🤬 it would be a wonderful help and addition to the app.
Great except…
04/04/2023

D.plumley

So far we have loved Rocket Mortgage. I would recommend them to anyone, they have dumbed down everything for us and our first house, and been there basically the entire step of the way so far. We are close to close at this time 4/4/23, less than 16 days now!! The two thing that pisses me and my wife off though is signing into the app and the points system. The points system is awesome, a fantastic idea, but it NEVER works on the app. Always has technical difficulties, my phone or my my wife’s phone. Unless you log onto the computer it’s awash. Right now we are so busy getting this ready it’s just been frustrating. My wife has made a point to log on, but still a pain. The worst part though is that signing into the app. Every. Single. Time. We go to pull the app up we have to put the password in, then it sends a text to confirm it’s me, then logs you in. If for whatever reason I am looking something up I don’t understand or need to use the calculator, and have to minimize the app, I have to go through the entire process again. I do not even have to do this with my bank account app!! It uses a PIN number (it gives you the option of PIN or password) and I have yet to have an issue. I have banked with them for over 10 years now. Can this not be rectified??? 😭😳🤬 it would be a wonderful help and addition to the app.
Lack of communication
01/14/2021

riddlerstdn
I currently have a loan through quicken loans. The first time getting a loan with them was a quick and wonderful experience. Years later I am refinancing my home using a VA loan to cash out to improve and to expand my home. No communication! None. Nope, none at all. They said I’m on a self service loan and to do all things through the app. Problem is they don’t update the app. Instead, when you upload through the app you get a message stating that it will take 2 to 3 days. In reality it takes a good week to a week and a half. If you call and talk to a loan specialist they tell you to check the app. They have no information and apparently they can not contact someone who does. They can “pass along” the information and it will take 2 to three days for a response. Then they use the phrase, call us if you have any questions. Really, you can’t answer the ones I have! They don’t update the app in a timely manner so your just left wondering what is going on with the loan. I was told we would be able to close in 30 to 40 days, not bad but 40 days was up a week ago and they still drag their feet. If they need info I have it to them that day or the next day. They asked for 3 months payment history, 2 weeks later they ask for 6 months another 2 weeks and they ask for a year. Shouldn’t they have just asked for 12 months to start with. I am not impressed and I am actually thinking about telling them to quit and I will go through Navy Federal Credit Union. I didn’t because the first with them was so great. Now I’m regretting my decision. Thanks for no communication.
Lack of communication
01/14/2021

riddlerstdn

I currently have a loan through quicken loans. The first time getting a loan with them was a quick and wonderful experience. Years later I am refinancing my home using a VA loan to cash out to improve and to expand my home. No communication! None. Nope, none at all. They said I’m on a self service loan and to do all things through the app. Problem is they don’t update the app. Instead, when you upload through the app you get a message stating that it will take 2 to 3 days. In reality it takes a good week to a week and a half. If you call and talk to a loan specialist they tell you to check the app. They have no information and apparently they can not contact someone who does. They can “pass along” the information and it will take 2 to three days for a response. Then they use the phrase, call us if you have any questions. Really, you can’t answer the ones I have! They don’t update the app in a timely manner so your just left wondering what is going on with the loan. I was told we would be able to close in 30 to 40 days, not bad but 40 days was up a week ago and they still drag their feet. If they need info I have it to them that day or the next day. They asked for 3 months payment history, 2 weeks later they ask for 6 months another 2 weeks and they ask for a year. Shouldn’t they have just asked for 12 months to start with. I am not impressed and I am actually thinking about telling them to quit and I will go through Navy Federal Credit Union. I didn’t because the first with them was so great. Now I’m regretting my decision. Thanks for no communication.
Much better than past experience
11/30/2018

Coyotestyle
We used Rocket mortgage to secure a loan for our recent purchase of a house. We liked the quick response and the ability to upload documents as they were needed. We Got a pre approval and letter for are realtor the night before we started looking for our next home. At each stage we were assigned a person that made sure we were comfortable and informed. Always felt like we were able to speak to someone when ever we had questions. The fact that everything was handled on line allowed us 24 hour access to the loan and we were able to see all communication so we had very few misunderstandings. The person buying our old home used a conventional mortgage lender and they were scrambling to get everything organized right up to minutes before closing. This is A great service for individuals that a comfortable with technology it is not a shortcut or way to get more money then you qualify for.
Much better than past experience
11/30/2018

Coyotestyle

We used Rocket mortgage to secure a loan for our recent purchase of a house. We liked the quick response and the ability to upload documents as they were needed. We Got a pre approval and letter for are realtor the night before we started looking for our next home. At each stage we were assigned a person that made sure we were comfortable and informed. Always felt like we were able to speak to someone when ever we had questions. The fact that everything was handled on line allowed us 24 hour access to the loan and we were able to see all communication so we had very few misunderstandings. The person buying our old home used a conventional mortgage lender and they were scrambling to get everything organized right up to minutes before closing. This is A great service for individuals that a comfortable with technology it is not a shortcut or way to get more money then you qualify for.

In our latest version, we've included some minor bug fixes and backend improvements for an even better client experience. Love the app? Have an idea to make it better? Let us know in an App Store review. We'd love to hear from you!

Version 10.26.0 Mar 31

Data Linked to You

The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
- User Content
- Identifiers
- Usage Data
- Diagnostics
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Contact Info
- Sensitive Info

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Accessibility

Information

Seller: Rocket Mortgage, LLC
Size: 161.1 MB
Category: Finance
Compatibility: Requires iOS 17.0 or later.

iPhone
Requires iOS 17.0 or later.

iPad
Requires iPadOS 17.0 or later.

Mac
Requires macOS 14.0 or later and a Mac with Apple M1 chip or later.

Apple Vision
Requires visionOS 1.0 or later.
Languages: English
Age Rating: 4+

4+

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