Shellpoint

Name: Shellpoint
Rating: 4.9 (15872 reviews)
Author: Newrez LLC

Finance

Free · Designed for iPad

16K Ratings
Ages

4+
Years
Category

Finance
Developer

Newrez LLC
Language

EN
English
Size

71.1
MB

Shellpoint: Easily manage your mortgage online with the Shellpoint app. All in the palm of your hand you can view account details, select payment options, access important documents, and more! Download the Shellpoint app to: - View a snapshot of your current loan, including account details, recent activity, and payment info. - Make a one-time payment, view pending payments, or schedule recurring payments. - Access statements and documents. Who is Shellpoint Mortgage Servicing? Shellpoint Mortgage Servicing manages (or “services”) mortgage loans after mortgage lenders originate them. On behalf of lenders and investor clients, Shellpoint Mortgage Servicing accepts and processes mortgage payments from more than 1.7 million homeowners nationwide. In recent years the company has grown to become America’s 5th-largest non-bank mortgage servicer, with over 2,500 employees based out of offices in Florida, South Carolina, Texas, and Arizona.

Ratings & Reviews

4.9

out of 5

16K Ratings

So far ….. But???
07/16/2024

Karri H
So this Loan Servicing app is pretty good surprise I haven’t had any problems with it, but I’ve only been with it for one month now .I used to make my payments to SSL, which supposedly is the exact same company as Shellpoint. They just change their name who knows why but when you go into payment history, none of my past payment show - now you would think that if it’s the same company, but they change their name, they would be able to have merged those records so it makes me think that maybe there’s something like … I don’t know maybe a bankruptcy and so they had to change their name to continue doing business with the same clients, I don’t really know??? Interesting 🤔
So far ….. But???
07/16/2024

Karri H

So this Loan Servicing app is pretty good surprise I haven’t had any problems with it, but I’ve only been with it for one month now .I used to make my payments to SSL, which supposedly is the exact same company as Shellpoint. They just change their name who knows why but when you go into payment history, none of my past payment show - now you would think that if it’s the same company, but they change their name, they would be able to have merged those records so it makes me think that maybe there’s something like … I don’t know maybe a bankruptcy and so they had to change their name to continue doing business with the same clients, I don’t really know??? Interesting 🤔
Finally a great Mortgage App!
May 16

pompaffair
Most of these mortgage companies or servicing companies have an app that is no more than viewing your statement and useless. Shell point makes it so easy to manage everything you need related to your mortgage. Thanks so much for making life easier!
Finally a great Mortgage App!
May 16

pompaffair

Most of these mortgage companies or servicing companies have an app that is no more than viewing your statement and useless. Shell point makes it so easy to manage everything you need related to your mortgage. Thanks so much for making life easier!
When Paying on Time Still Gets You Punished
Nov 7

Hazel Joelee
I’m very disappointed with how Shellpoint handles payments and customer service. I sent a $2,584 refund check clearly marked “insurance refund,” but they applied it to my monthly mortgage payment instead of escrow. That mistake caused my escrow payment to go up for no reason.When I called to fix it, the representative confirmed that the transfer to escrow isn’t automatic—I had to request it manually over the phone. Even though I always pay on time, they still sent a “spill debt disclosure” notice, which felt unnecessary, unfair, and frustrating. The whole process wasted my time and showed that they don’t value timely-paying customers or accuracy in account handling.
When Paying on Time Still Gets You Punished
Nov 7

Hazel Joelee

I’m very disappointed with how Shellpoint handles payments and customer service. I sent a $2,584 refund check clearly marked “insurance refund,” but they applied it to my monthly mortgage payment instead of escrow. That mistake caused my escrow payment to go up for no reason.When I called to fix it, the representative confirmed that the transfer to escrow isn’t automatic—I had to request it manually over the phone. Even though I always pay on time, they still sent a “spill debt disclosure” notice, which felt unnecessary, unfair, and frustrating. The whole process wasted my time and showed that they don’t value timely-paying customers or accuracy in account handling.
Decent, but Needs Work
Jan 12

snyderstevenr
The app gets the job done, but it’s not without its flaws. Making payments is straightforward, but the interface feels outdated and clunky. It could really benefit from more modern features, like push notifications for due dates or a clearer breakdown of payment history. Occasionally, the app is slow to load, which can be frustrating. It’s functional, but there’s definitely room for improvement to make it more user-friendly.
Decent, but Needs Work
Jan 12

snyderstevenr

The app gets the job done, but it’s not without its flaws. Making payments is straightforward, but the interface feels outdated and clunky. It could really benefit from more modern features, like push notifications for due dates or a clearer breakdown of payment history. Occasionally, the app is slow to load, which can be frustrating. It’s functional, but there’s definitely room for improvement to make it more user-friendly.

We're continuously improving the Shellpoint app to give you a faster, more reliable experience. This release includes bug fixes and performance enhancements to keep everything running smoothly. Thanks for using the Shellpoint app.

Version 4.7.0

1d ago

Data Linked to You

The following data may be collected and linked to your identity:
- Contact Info
- Identifiers
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Financial Info
- Contact Info
- Usage Data
- Diagnostics