TXU Energy

Name: TXU Energy
Rating: 2.5 (1540 reviews)
Author: TXU Energy Retail Company LLC

Energy For Everything

Free · Designed for iPad. Not verified for macOS.

1.5K Ratings
Age Rating

4+
Years
Category

Business
Developer

TXU Energy Retail Company LLC
Language

EN
English
Size

46.4
MB

See your energy usage, pay your bill and manage your account with the TXU Energy app — anytime, anywhere. Designed to help you: Easily see your energy usage and how weather affects it Know what to expect with your next bill with clear, easy-to-understand insights and forecast View and pay your bill quickly and securely Renew your plan in just a few taps Move and transfer service with ease when life changes Getting started is simple. Visit txu.com/create to create your online account and sign in to the app. Need help? Visit txu.com/help/support for account support or service questions. View our Privacy Policy at txu.com/privacy.

Ratings & Reviews

2.5

out of 5

1.5K Ratings

Very basic app
12/02/2021
cash balances
This is a very basic app where you can view your usage, current amount due, and make a payment but that’s about it as far as servicing your account. It lacks the ability to view monthly or previous statements, the ability to view your payment history, and the ability to view or make changes to anything related to your profile or account settings. It is also missing a place to view contact information if you have any issues so if you need to contact anyone you have to go to the website to get a phone number. Lots of room for improvement compared to other utility apps I have used before moving to Texas.
Very basic app
12/02/2021
cash balances

This is a very basic app where you can view your usage, current amount due, and make a payment but that’s about it as far as servicing your account. It lacks the ability to view monthly or previous statements, the ability to view your payment history, and the ability to view or make changes to anything related to your profile or account settings. It is also missing a place to view contact information if you have any issues so if you need to contact anyone you have to go to the website to get a phone number. Lots of room for improvement compared to other utility apps I have used before moving to Texas.
Week by week
04/22/2024
Daten3
Why does this app have to be removed and reloaded every time you use it? Not thought thru. updates every three four five days .just depends on the person who is on the other end- when they decide to work. I would say if you check it every week it won’t disappoint but if you are one who likes to see your use daily- so sad too bad. It appears these untimely updates happen when the weather turns very cold or very hot. Thee very times when you need to watch the usage. Not happening with this lazy app. A company this big can’t afford to hire a developer who actually understands the purpose of the whole thing. Oh and it also can’t count days. It counts days remaining from the day you’re viewing but that’s misleading because the actual days of use remaining could be another three or four depending on the last day to view. It has no weekly use chart. But that too would probably be two or three weeks behind. Making it- yes- nearly worthless. Disappointing. Constantly - gotta change the light bulb times- but I’ve yet to see improvements. Might as well just read the meter and do the math yourself.
Week by week
04/22/2024
Daten3

Why does this app have to be removed and reloaded every time you use it? Not thought thru. updates every three four five days .just depends on the person who is on the other end- when they decide to work. I would say if you check it every week it won’t disappoint but if you are one who likes to see your use daily- so sad too bad. It appears these untimely updates happen when the weather turns very cold or very hot. Thee very times when you need to watch the usage. Not happening with this lazy app. A company this big can’t afford to hire a developer who actually understands the purpose of the whole thing. Oh and it also can’t count days. It counts days remaining from the day you’re viewing but that’s misleading because the actual days of use remaining could be another three or four depending on the last day to view. It has no weekly use chart. But that too would probably be two or three weeks behind. Making it- yes- nearly worthless. Disappointing. Constantly - gotta change the light bulb times- but I’ve yet to see improvements. Might as well just read the meter and do the math yourself.
Great app, predatory services
Aug 4
Cleb58214
Be warned when signing up for this electrical provider. When I first signed up it was shown that I was suppose to pay for services from June 2025-June 2026. Somewhere in early May of 2026 they sent me only an email saying that my services will now be on a month-to-month plan. If you're going to switch plan you should at least let the customer know what is the best means of reaching them. During the month of May I was extremely busy setting up moves to a new apartment and I was constantly bombarded with emails from the new apartments and other services for it as well. So it was a very easy thing to miss. If they would've just called me as I preferred, I could've caught this. So, as a result, electricity was running throughout the entire month of July of this year and was slapped with a $220 bill. I called to negotiate and after that call they bumped my bill up to $330. I tried to call and negotiate again, and they told me there was nothing they can do. Spare yourselves the headache and find a more honest energy provider.
Great app, predatory services
Aug 4
Cleb58214

Be warned when signing up for this electrical provider. When I first signed up it was shown that I was suppose to pay for services from June 2025-June 2026. Somewhere in early May of 2026 they sent me only an email saying that my services will now be on a month-to-month plan. If you're going to switch plan you should at least let the customer know what is the best means of reaching them. During the month of May I was extremely busy setting up moves to a new apartment and I was constantly bombarded with emails from the new apartments and other services for it as well. So it was a very easy thing to miss. If they would've just called me as I preferred, I could've caught this. So, as a result, electricity was running throughout the entire month of July of this year and was slapped with a $220 bill. I called to negotiate and after that call they bumped my bill up to $330. I tried to call and negotiate again, and they told me there was nothing they can do. Spare yourselves the headache and find a more honest energy provider.
Talk about finger on the pulse of my usage
08/03/2020
MuuMuu Iris
This app is the first energy app I've ever seen. It is so easy to understand, even I get it. The one thing I didn't think I was sure I understood, I made a phone call abs, we'll I did understand! That was the summer pass program.. Now, for sure it isn't half the bill, just half the usage, but what a great program! And TXU and before them WTU, always encouraged me to make purchases that would lower my bill. We were finally able to do that. When we had Gideon Heating and Air Conditioning install a new system, I had no idea it was even possible for it to pay for itself in less than 4 years, but that's what it looks like. Our usage just plummeted. And we're cooler this summer than we've ever been.One other thing, because Benny told me that I would not save like I could if I'd just get a turbine on the roof and insulation in the attic, and he got me connections to do that easily and reasonably priced.Between TXU and Benny Gideon, we no longer dread the drain to our fixed income and we're comfortable all day, all night long. Hats off to both of y'all.

Developer Response
Hats off to you as well! And thanks for the 5-star rating! We’re so glad you’re enjoying the app.
Talk about finger on the pulse of my usage
08/03/2020
MuuMuu Iris

This app is the first energy app I've ever seen. It is so easy to understand, even I get it. The one thing I didn't think I was sure I understood, I made a phone call abs, we'll I did understand! That was the summer pass program.. Now, for sure it isn't half the bill, just half the usage, but what a great program! And TXU and before them WTU, always encouraged me to make purchases that would lower my bill. We were finally able to do that. When we had Gideon Heating and Air Conditioning install a new system, I had no idea it was even possible for it to pay for itself in less than 4 years, but that's what it looks like. Our usage just plummeted. And we're cooler this summer than we've ever been.One other thing, because Benny told me that I would not save like I could if I'd just get a turbine on the roof and insulation in the attic, and he got me connections to do that easily and reasonably priced.Between TXU and Benny Gideon, we no longer dread the drain to our fixed income and we're comfortable all day, all night long. Hats off to both of y'all.
Developer Response 08/10/2020
Hats off to you as well! And thanks for the 5-star rating! We’re so glad you’re enjoying the app.

User Experience Improvements We’ve made updates to improve app performance and make navigation easier, helping you manage your account with a smoother, more seamless experience.

Version 4.2.26 Sep 28

Data Linked to You

The following data may be collected and linked to your identity:
- Contact Info
- Identifiers
- Usage Data
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Accessibility

Information

Seller: TXU Energy Retail Company LLC
Size: 46.4 MB
Category: Business
Compatibility: Requires iOS 15.1 or later.

iPhone
Requires iOS 15.1 or later.

iPad
Requires iPadOS 15.1 or later.

iPod touch
Requires iOS 15.1 or later.

Mac
Requires macOS 12.0 or later and a Mac with Apple M1 chip or later.

Apple Vision
Requires visionOS 1.0 or later.
Languages: English
Age Rating: 4+

4+

Learn More

Developer Website

Privacy Policy

License Agreement

You Might Also Like

View

My Just Energy

Business
View

Ambit Energy Customer

Customer App
View

FNBT & FCB Mobile

Banking on the Go!
View

Frost Bank

Finance
View

Gatewise Multifamily-Access

Productivity
View

WorkInTexas

Business
View

Smart-Parking

Productivity
View

GoAuto Insurance

Quote & Manage Your Policy
View

ResMan Resident App

Resident Portal
View

Platinum smiONE Visa Prepaid

Platinum & Circle smiONE Visa

TXU Energy

Ratings & Reviews

Very basic app

Week by week

Great app, predatory services

Talk about finger on the pulse of my usage

What’s New

App Privacy

Data Linked to You

Data Not Linked to You

Accessibility

Information

You Might Also Like