The Eurostar app is your essential travel companion for seamless European journeys. Easily book train tickets, check train times, and manage your trips – all in one place.
Find the best deals on cheap train tickets, discover Train + Hotel packages, and get inspired for your next train journey across Europe. Whether you’re planning a weekend away or a longer adventure, the app makes travelling simple, fast and stress-free. Available in English, French, Dutch and German.
What you can do with the Eurostar app
BOOK TRAIN TICKETS & PACKAGES
Book seats to over 100 destinations in France, Belgium, the Netherlands and Germany – including train tickets from London to Paris. You can now also book Train + Hotel packages to combine your travel and accommodation in one step.
STORE YOUR EUROSTAR TICKETS
Keep your Eurostar tickets safe in the app or save them to your Apple Wallet for quick access.
FIND CHEAP TRAIN TICKETS
Discover the best fares across Europe with our Low Fare Finder and secure train tickets in Europe at great prices.
MANAGE BOOKINGS
Change your travel dates, seats or journey details quickly and easily, wherever you are.
ACCESS CLUB EUROSTAR BENEFITS
Check your Club Eurostar points balance, redeem rewards, and enjoy exclusive benefits like lounge access and priority gates (for eligible members).
RECEIVE LIVE UPDATES
Enable notifications to get real-time train times, travel alerts and special offers.
Download the Eurostar app today to plan your next train journey and explore Europe with ease.
Exceptional Way to Travel! Thank You Ms. CoCo (at the Premier
Ttehranie
Without a doubt, Ms. CoCo was absolutely marvelous! She greeted us with warmth, and a friendly yet professional demeanor that made us immediately feel welcomed and valued. She escorted us into the lounge and showed us around; including guiding us to our platform later on when it was time to embark. She and the other hostesses were top notch and went above and beyond for us and all passengers. Getting access to the Eurostar Premier Lounge at the St Pancras Train Station whilst awaiting our train was splendid! It was not crowded, had plenty of comfortable seating choices both upstairs and down, and had plenty of snacks and alcoholic beverages. We enjoyed the plethora of choices of magazines that we were encouraged to take on board the train with us; which we did.10/10 stars; especially for CoCo!
Upgrade from Brussels to London
Nicknusa
The amount I paid for the premium service was not worth it. First, in the lounge the bowls that were there for snacks were completely emptied and they failed to fill them up before our departure. Then once on the train the item I requested for my meal was no longer available . they stated they were out of it and offered some terrible chicken hash instead. This is what I got for my upgrade. I feel I deserve a refund! Never use premium service …. They are no better than!
Developer Response
I’m sorry to read about your experience. We value your feedback but unfortunately we are unable to help with customer service related issues here, as this platform is only for Eurostar App reviews. Please follow the Contact Us link via our Help Centre on eurostar.com, and a member of our team will be able to assist you.
Force changes date of booking and cannot enter birthdate
CarDils
Eurostar’s app and site (mobile and desktop, tried multiple browsers) change the date of the train I’m booking at the final stage of checkout. Glad I caught the change because the ticket would have been non-changeable. That aside, I’m unable to book on any device/channel because the birthdate fields do not hold my selections. I’m not sure how to explain this clearly without the visual but when I select a number in all three drop downs, they all start flashing spastically causing 1. The wrong birthday to be recorded and 2. Inability to move to the payment page (error message about required fields). This has been going on for a week so I’m guessing since it hasn’t been fixed yet it must not be a widespread issue. Otherwise, I’m not sure how any customers are managing to book trains. Feels like a priority 1 issue to me since it’s a complete blocker to booking a ticket. Please help! Thanks
No regard for customer service
ojibray
7:08 train out of Amsterdam canceled. No one from Eurostar was available either at the station or via phone. Finally got a hold of Eurostar via phone when I was on 8:08 train and the person I talked to really didn't care that there are now two trainloads of customers trying to fit on one train. Also, no regard for those of us trying to make connecting trains as the response was, 'oh if you miss your train, just get on the next one'. Understand that there was an accident and major disruption throughout the system, but it behooves Eurostar in that situation to have all team members working to help customers who will be affected. There was no one at the Amsterdam station to help customers until 8:00 and they were woefully understaffed to meet the demands of the paying customer. Very disappointed in Eurostar and its crisis management and customer service.
We’ve made behind-the-scenes improvements for a smoother, more reliable experience. This update includes bug fixes and performance enhancements to help you book tickets easily, access journeys faster, and enjoy a more seamless app experience. Thanks for travelling with Eurostar!
Version 15.0.1252
The developer, Eurostar International Ltd., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Used to Track You
The following data may be used to track you across apps and websites owned by other companies:
Identifiers
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Identifiers
Usage Data
Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
