you guys need to hire someone with a lot of ux experience to troubleshoot this app because it is a hassle to use. ordering is kind of a nightmare and payment is super frustrating. why can’t i use apple pay from my phone? or something other than just typing in my card…no shade to the design team and ui/ux people you already have but for real this is not the quality i would expect from such a big chain with tons of money to throw at an app… . Also — i noticed that it charges a tip. In person I have never been asked about tipping at mcallisters, and when I worked at mcallisters only a few years ago, we were told not to accept any tips, but if we did get a tip to give it to the manager (I never saw any of that money again) so who does this “tip” money go to??? are the actual employees getting them. it seems kind of fishy and weird to me…

I order McAllister’s frequently. I take food to customers several times a week. I only order through the app because I absolutely hate the phone service, it’s hard to get a person and I have to listen to way too much automated messaging about my last order. Anyways, there are several things I hate about the app. Not everything is customizable. I order a Reuben a lot however I don’t like as much meat as they put on it so I like to request less meat so I’m not just throwing it away and there’s no way to do that. You also can’t customize certain vegetables I like extra sauerkraut there’s no way to do that.But what bothers me the most about the app is when you do create an order and you were sent to the payment section if you do not put your payment in fast enough it tells you that the delivery time is unavailable so you have to go back to the previous screen change your delivery time to allow a few minutes just to put in credit card information which is absolutely stupid. Because then you have to go back and re-put all the information in. Which I had to do three times because I did not do it fast enough the second time again.

I have been successfully using this app for some months now since the covid pandemic started. Suddenly now, the app no longer is showing me certain sandwiches when I try to order. Specifically, it won’t let me order a Smokey Pepperjack Turkey or a Harvest Chicken Salad sandwich, which we often ordered before. Oddly, I can find those sandwiches as an option if I’m trying to order a Choose Two but I cannot for the life of me just order a whole sandwich because the sandwich menu won’t show them as an option! I deleted the app and reinstalled it thinking that might help resolve the issue, but no such luck. The same sandwiches are still missing! Perhaps some others as well because it just looks like some are missing. I just don’t know which ones specifically. Until this is fixed, this app, and the associated Rewards points are useless to me. It isn’t because the restaurant was out of those sandwiches because I was able to go to them and order them in person. But I didn’t get and Reward Points credit for that since I wasn’t using the app. Until those sandwich choices return to the app, I won’t be patronizing McAlister’s again.

I have never had a problem on the app till tonight and it said that something was not available And I tried to check out....but it wouldn’t tell me why it was not available at the Fountain City store in Knoxville Tennessee. So I decided to call the store and I must’ve ended up in the Philippines where he didn’t understand anything I was ordering ...and then he couldn’t take my money over the phone.... I was on hold for 20 minutes till he transferred me to the store on Broadway in fountain city/Knoxville Tennessee..The lady who Answered the phone said that all catering orders go through a call-center I was not placing a catering order I was ordering for my son and myself $21 to be exact. The lady on the telephone In the store on Broadway in Knoxville Tennessee didn’t seem too concerned and didn’t care that I didn’t place my order. Why can’t we just talk to someone on the telephone that is literally in the location we are trying to order from???? Why does everything have to be transferred over the Atlantic ocean or the Pacific ocean when we are in the United States of America. The reason everyone is going out of business is because there is no customer service anymore.