I really hope they stop getting rid of the points that I earn and build up with my money. It’s horrible. They need to take notes from the Starbucks app and the chic fil a app. Chic fil a doesn’t just erase my points after a month if that and neither does Starbucks. Also I hate having to even mention this, but they need to get better customer service and getting that isn’t keeping literally one location open in Baton Rouge and that one location so happens to be off Plank Road in Baton Rouge. Yikes! When I go there I don’t want to show my phone to pay and get an eye roll or when there’s reward offers the manager tells me this location doesn’t participate. Doesn’t seem like a good way to generate sales. The Doughnuts are already $15 a dozen. Please consider a location somewhere else in Baton Rouge maybe near millerville and consider another location in southern Mississippi.

Installed the app and tried signing up for the Rewards Program. Enter my info and get a message that I already created an account (I did?). Select the Forgot Password link and get an e-mail with a 4-digit pin. Type the pin in, and get an error that the pin # can’t be found. Request new pin, get new pin, type it in: same error. Went through it 3 times without success. There is no customer service link or contact to follow up with, so I think I’m done trying.UPDATE:Tried to give this app a second chance. Again, I was told that I already had an account (I do not). Tried a bunch of my commonly-used passwords and none of them worked. So, I tried the password recovery option and was given a screen to input a 4-digit PIN that was being sent to my e-mail. I exit the app, check my e-mail, get the pin, and go back into the app to type it in (takes maybe 5 seconds max)... and the app has reset to its home screen! I can’t get back to the PIN input screen, so I try again and... in order to get to the PIN input screen, I have to request a new PIN (the “old” one sent 30 seconds earlier no longer works). Yet I can’t exit the app to check my e-mail because it will loop back to the home screen every time I do so. Sensing another endless loop of futility was beginning, I quit trying. How am I supposed to input the PIN when the app goes back to the home screen EVERY time you exit it?!?

I don’t usually write app reviews but this app genuinely infuriates me. Trying to sign in fails constantly. I have no idea why. I used Sign In with Apple but it insisted that it couldn’t work. So I try create an account normally. But of course Apple doesn’t remember the keychain generated password it recommended so tha didn’t help. (Less the apps fault but still annoying) After a while it some how works I literally did nothing different. I go in and try to place an order because there’s a deal going on. I select my store but as a try to order it insists that the one store that is close to me has no donuts. It instead show coffee under the donuts tab and Merchandise under the coffee tab. I tried reopening the app thinking it was another bad glitch. But nothing worked and eventually the sign in issue came back. I just wanted donuts on sale man. I check the website to try and order but apparently it’s the same issue No donuts. Weird right? A hot and ready sign yet no donuts. No donuts at a donut shop. I’m losing my mind at this point and I decide to check at another store. Would you look at that! They have donuts! And everything you could ask for. So why doesn’t it work for my store? Who knows because there is now way to ask for help in the app. Also the other store is way too far away. Just my luck.

I have over $40 worth between three different gift cards. First, there is nowhere to save the gift cards in the payment section of the app. Secondly, I’m only restricted to using one gift card at a time for online orders?! This is frustrating because sometimes we have to preorder our build-your-own custom dozen to ensure we get everything we want in our custom boxes (some of the specialty donuts sell out quickly, before we can pickup). I shouldn’t have to be forced to pay out of my own pocket when I have well over the amount in gift cards to cover the whole order. Also when creating the custom build-your-own boxes, if we need to switch one or more of the donuts, we have to click on “Start Over” and input all of our options again instead of just switch out one donut at a time. Lastly, the app crashes a lot! It doesn't save anything in my cart if it crashes or tomes out. And what’s the point of adding a “Favorite” shop if I have to search and select it everytime I want to make an order or continue an existing order? When the app crashes or times out, we have to start the whole order all over from scratch!!