Taco Bell Fast Food & Delivery 4+

Horrible app! Horrible, embarrassing experience!

I have never had so many problems with an online app as I did with Taco Bell’s app. On Thursday May 24th I made an online order for this store location 330 w northside dr Jackson ms. I submitted the order over thirty minutes before arriving to the location because I made a stop prior to arriving. The money for my order was taken from my account and when I got to the window I was yelled at and told that I could not have my food (that I had paid for) that they didn’t see any order or money. They yelled at me and made me leave the drive thru. They told me they have nothing to do with the “raggedy” app. I left and went down the road to call the customer service number for a resolution . The rep answers the phone sounding sleepy and nonchalant. She told me there was nothing she could do. It was the apps fault . That I have to wait 3 business days before I can be refunded. I called again today , Tuesday ! And was told that a refund has been requested that now I need to wait 6-10 business days for the app to refund me! I will never use this App again in my life . Thanks Taco Bell for what has been the worst fast food experience of my life ! Delete this app ! Everyone do not use it !! I promise you’ll run into an issue .

Developer Response ,

That sounds like a terrible experience, and we apologize that our app was at the root of it. Please message the Taco Bell page on Facebook, or tweet us @tacobell.

Can’t buy anymore

The app work fine the first month or two I used it however after the local Taco Bell renovation ( that started several months ago) I have not been able to place an order online. At first it made sense they were closed. However it’s been months since they started taking orders in person and I have yet to be able to place a successful order. At first it was no orders at all (despite the fact they were open and taking customers orders in person) then I could only select the drive thru ( despite the fact that I’ve been taking in orders for walking customers and I see other people picking up online orders. Most likely for third party apps), and now that an option for in-store pick up has become available every time I try to make a purchase with an error occurs and it fails to taking my order even after manually updating the app ( this is in spite of nothing changing on my end). The fact that for months I have not been able to place an order and that literally every arbitrary roadblock has been cleared the first party Taco Bell app is now unavailable to take my order. I’m only giving it a two star instead of one is because it did work for some time and I was able to take advantage of the rewards the app offered. But this app has failed me for the last time and with several different food options within a five minute walk I think I’ll just move on not only from the app but from Taco Bell in general.

Developer Response ,

We'll look into this issue for you. Please send us a note at DigitalSupport@TacoBell.com so that we can follow up.

Taco Bell App Woes: Order Mix-ups and Canceling Capers

I must confess, using the Taco Bell app to get my grub on is generally a satisfying experience. The delightful ring of the bell after placing an order never fails to put a smile on my face. However, I do have a couple of bone-pickings with this digital taco haven. Firstly, the app stubbornly clings to your previous order location instead of automatically selecting the nearest Taco Bell. Come on, Taco Bell, take a page from McDonald's book and prioritize proximity. Imagine my hunger-induced dismay when I rolled up to the drive-thru, only to realize I mistakenly chose another spot. Major facepalm moment.
And that's not the end of the tale, my friends! The second issue reared its head when attempting to cancel an order. Oh boy, did I embark on an arduous odyssey in search of the elusive cancellation feature. I was this close to dialing up Taco Bell support when, by sheer stroke of luck, I stumbled upon a tiny button nestled within my previous order, whispering ever so softly, "Cancel Order." Taco Bell, my dear, let's get one thing straight: your app desperately needs a makeover to make canceling orders as effortless as devouring their scrumptious tacos.
So, there you have it, folks! The Taco Bell app: a rollercoaster of order mix-ups and canceling capers. Here's hoping they kick it up a notch and concoct an app that not only tantalizes the taste buds but also ensures a hassle-free experience.