Transamerica Retirement App

Name: Transamerica Retirement App
Rating: 2.8 (2864 reviews)
Author: Transamerica Retirement Solutions, LLC

Finance

Free · Designed for iPad

2.9K Ratings
Ages

4+
Years
Category

Finance
Developer

Transamerica Retirement Solutions, LLC
Language

EN
English
Size

102.8
MB

Do more for your retirement anytime, anywhere. With this app, you get on-the-go access to your Transamerica retirement account, so you can do more at your convenience. Manage your account: Access your account balance, investment performance, and make changes to how much you save and how you invest for retirement. Please note: Some services and features may not be available on certain plans. Get OnTrack®: Use our powerful OnTrack® tool to learn how increasing your savings rate, changing your investment strategy, or updating your retirement goals might brighten your retirement. View your account's transaction history, outstanding loan information, and more. Have a Transamerica retirement account? Log in using your username and password to manage your account anytime, anywhere. *For Terms and Conditions, visit transamerica.com/individual/terms-of-use/. Important: The projections or other information generated by the engine (which produces Your Retirement Outlook®) regarding the likelihood of various investment outcomes are hypothetical, do not reflect actual investment results, and are not guarantees of future results. Results derived from the tool may vary with each use and over time. Please visit your plan website for more information regarding the criteria and methodology used, the engine's limitations and key assumptions, and other important information. Securities offered through Transamerica Investors Securities Corporation (TISC), 440 Mamaroneck Avenue, Harrison, NY 10528. About Probability Illustrations, Limitations, and Key Assumptions - https://goo.gl/vM1buO

Ratings & Reviews

2.8

out of 5

2.9K Ratings

Slow, rate of return is misleading
03/12/2024

AconsoleGamer
The app works much like the website, things take an annoying amount of time to load and the app could be laid out better. As a person with multiple brokerage accounts, I dislike the idea of not being able to manage my specific investments, and not having access to specific products and methods of investment. I open the app to see a chart with my rate of return that includes my and my employer’s deposits, when I really want to view my personal rate of return and a detailed performance of my individual investments over time. To see a chart that includes my weekly contributions seems pointless to me, obviously the chart will trend up because I keep adding money, it doesn’t really give me an idea of how my investments are doing. I really would prefer an IRA where I could trade options and individual stocks, I genuinely believe the growth of my account would be explosive in comparison to the 401k my employer has me enrolled in. The ability to invest pre-tax dollars is really a huge advantage that seems wasted on an investment plan where your options are so limited.
Slow, rate of return is misleading
03/12/2024

AconsoleGamer

The app works much like the website, things take an annoying amount of time to load and the app could be laid out better. As a person with multiple brokerage accounts, I dislike the idea of not being able to manage my specific investments, and not having access to specific products and methods of investment. I open the app to see a chart with my rate of return that includes my and my employer’s deposits, when I really want to view my personal rate of return and a detailed performance of my individual investments over time. To see a chart that includes my weekly contributions seems pointless to me, obviously the chart will trend up because I keep adding money, it doesn’t really give me an idea of how my investments are doing. I really would prefer an IRA where I could trade options and individual stocks, I genuinely believe the growth of my account would be explosive in comparison to the 401k my employer has me enrolled in. The ability to invest pre-tax dollars is really a huge advantage that seems wasted on an investment plan where your options are so limited.
Unable to get app support for problem.
06/12/2023

Kemal hike
I can’t get into loan information - it just kicks me back. But the bigger problem is there is no way to let the app support now. The link just goes to the Transamerica site and there is no link there in contact us.Follow up - they did eventually reach out to me and the kicking out problem has been fixed. But there is still no way to send them issue without already knowing their number. The ‘support’ link takes you to TransAmerica’s site but there is no way there to contact the app support. So now up to three stars. Make a way to contact support when clicking the link and it would be five.

Developer Response
Hi Kemal hike. Thank you for working with support on this and posting a follow up with very helpful feedback. The contact support links I see (via the new navigation menu and by clicking on your name on the home page) take you to a page that shows the support number 1-877-717-8858. I'll keep review the pages to see if I can locate what you're seeing. Thanks - Mobile Team Product Manager
Unable to get app support for problem.
06/12/2023

Kemal hike

I can’t get into loan information - it just kicks me back. But the bigger problem is there is no way to let the app support now. The link just goes to the Transamerica site and there is no link there in contact us.Follow up - they did eventually reach out to me and the kicking out problem has been fixed. But there is still no way to send them issue without already knowing their number. The ‘support’ link takes you to TransAmerica’s site but there is no way there to contact the app support. So now up to three stars. Make a way to contact support when clicking the link and it would be five.
Developer Response 06/14/2023
Hi Kemal hike. Thank you for working with support on this and posting a follow up with very helpful feedback. The contact support links I see (via the new navigation menu and by clicking on your name on the home page) take you to a page that shows the support number 1-877-717-8858. I'll keep review the pages to see if I can locate what you're seeing. Thanks - Mobile Team Product Manager
Should fire their IT team!!
05/09/2023

Beast1252
I paid off a 401K loan. I was so excited & was taking screenshots as I got down to 5, then 4, then 3, then 2, then 1 payment left. Paid off on Friday, on Monday went on app to see it “Paid Off”. Only app is NOT reflecting that. The app showing that it not only NOT paid off but each pay period, I owe more! My “outstanding balance is growing” biweekly. This is since February and it’s May. I called and spoke to someone 3x. They just say “they (IT) are working on it” & that the website shows no balance. Well it’s been 3 months and is still not fixed!!!!! It would be nice if a financial institution had an app that ACCURATELY reflects ones money and loan balance payoff. The kicker is that you cannot even speak or email anyone higher up the chain … no one has a superior nor access to other departments email or phone number. They said they’d launch a formal complaint to which I requested that they call me when “they” look at it … well it’s been weeks and nothing. Guess you just have to deal with inaccurate info. Tough luck. So disgusted with the lack of customer care regarding faulty financial info.

Developer Response
Hi Beast1252, I'm sorry to hear that the balance has not been displaying correctly for you, and that this has negatively impacted your excitement at paying off your loan. I lead the Mobile product team and assure you that we look at each and every issue that is reported via our support center. I believe you're on an older version of the app (v7.2.4). If you are willing, please check that you're on the latest version of the app (v7.3.0) as this could resolve the issue. If the problem persists I would really value you contacting our support at 1-877-717-8858 and making sure to provide your review tag (Beast1252) - this will allow the developers to pinpoint your specific issue. Thank you
Should fire their IT team!!
05/09/2023

Beast1252

I paid off a 401K loan. I was so excited & was taking screenshots as I got down to 5, then 4, then 3, then 2, then 1 payment left. Paid off on Friday, on Monday went on app to see it “Paid Off”. Only app is NOT reflecting that. The app showing that it not only NOT paid off but each pay period, I owe more! My “outstanding balance is growing” biweekly. This is since February and it’s May. I called and spoke to someone 3x. They just say “they (IT) are working on it” & that the website shows no balance. Well it’s been 3 months and is still not fixed!!!!! It would be nice if a financial institution had an app that ACCURATELY reflects ones money and loan balance payoff. The kicker is that you cannot even speak or email anyone higher up the chain … no one has a superior nor access to other departments email or phone number. They said they’d launch a formal complaint to which I requested that they call me when “they” look at it … well it’s been weeks and nothing. Guess you just have to deal with inaccurate info. Tough luck. So disgusted with the lack of customer care regarding faulty financial info.
Developer Response 06/09/2023
Hi Beast1252, I'm sorry to hear that the balance has not been displaying correctly for you, and that this has negatively impacted your excitement at paying off your loan. I lead the Mobile product team and assure you that we look at each and every issue that is reported via our support center. I believe you're on an older version of the app (v7.2.4). If you are willing, please check that you're on the latest version of the app (v7.3.0) as this could resolve the issue. If the problem persists I would really value you contacting our support at 1-877-717-8858 and making sure to provide your review tag (Beast1252) - this will allow the developers to pinpoint your specific issue. Thank you
TransAmerica’s whole interface is garbage
12/10/2020

E5t3ban28
They provide zero useful information, either on the app or on their online portal. If I wasn’t locked into their 401k retirement plan by my employer, I’d move my money out in a heartbeat. The lack of transparency by this company says to me: “Thanks for your money sucker!”If I’m going to be giving you thousands of my dollars, I want to know the details of what you’re doing with it. But no, all they show is my account balance and a supposed overall rate of return (which is never right, on any site I might add). However on other sites, I can view my transaction history to see how much I’ve contributed, how much they’ve charged in fees, and what returns I’ve gotten on my investments. This information is nowhere to be found with TransAmerica. Additionally, they don’t even have the courtesy to narrow the investments list to just the assets I own. So I see the entire list of their offerings with zeroes in 80% of the columns. How annoying is that? And since they don’t even do that, they definitely can’t be bothered to show me a breakdown of my own cost basis and gains for each asset. THIS IS BASIC INFORMATION that every investor should have access to in order to manage their investments.TransAmerica, I hope you see this and understand that the lack of information you’re providing to your customers is almost criminal. Again, if I was not forced into your 401k account by my employer, I would be gone in a heartbeat. Please, do better.
TransAmerica’s whole interface is garbage
12/10/2020

E5t3ban28

They provide zero useful information, either on the app or on their online portal. If I wasn’t locked into their 401k retirement plan by my employer, I’d move my money out in a heartbeat. The lack of transparency by this company says to me: “Thanks for your money sucker!”If I’m going to be giving you thousands of my dollars, I want to know the details of what you’re doing with it. But no, all they show is my account balance and a supposed overall rate of return (which is never right, on any site I might add). However on other sites, I can view my transaction history to see how much I’ve contributed, how much they’ve charged in fees, and what returns I’ve gotten on my investments. This information is nowhere to be found with TransAmerica. Additionally, they don’t even have the courtesy to narrow the investments list to just the assets I own. So I see the entire list of their offerings with zeroes in 80% of the columns. How annoying is that? And since they don’t even do that, they definitely can’t be bothered to show me a breakdown of my own cost basis and gains for each asset. THIS IS BASIC INFORMATION that every investor should have access to in order to manage their investments.TransAmerica, I hope you see this and understand that the lack of information you’re providing to your customers is almost criminal. Again, if I was not forced into your 401k account by my employer, I would be gone in a heartbeat. Please, do better.

- New enrollment experience simplifies joining your employer-sponsored retirement plan. - Expanded Spanish language support — update your settings in the app to switch languages. - General quality of life improvements and minor fixes to enhance the user experience.

Version 9.4.2

Dec 12

Data Linked to You

The following data may be collected and linked to your identity:
- Contact Info
- Identifiers
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Health & Fitness
- Location
- Contact Info
- User Content
- Diagnostics