Very annoying. I took the time to upload items for sale on DePop and they flagged 3 or 4 saying they are counterfeit (which is completely false) then when I appeal their decision they suspend my entire account. I’ve had this account for at least a year and sell authentic items! They do not respond to you as well nor have not reactived my account. You’d think I’d get a response. You’d think they would not mark items as counterfeit or they would allow you to pay to authenticate your items! DePop is FULL of fake items but yet my authentic ones get flagged and I get suspended! It’s ridiculous!!!! Maybe you should get bettter customer support because I still have NOT had someone to talk to about reactivating my account! Also, when they flagged my items they said to send in proof or receipt. Sometimes people purchase items that are authentic but preloved do they may not have a receipt!! In that case allow people to authenticate them through DePop like eBay does!!! This app is a joke. Don’t waste your time they will only remove your account after you take the time to enlist everything!!And go ahead and send that same copy paste reply that you are sending everyone else on here. That you will look into the account if I feel I was treated wrong. I replied appealing to the email is how I got suspended! Pathetic customer service! You wont even contact anyone back is why I’m leaving this review!

I have had a Depop for a few months now and I’ve had a few sales and I never had a problem with my registration with my PayPal account connected to my Depop everything was perfectly synced and I was all approved. I was able to ship all my items having the shipping labels all fine but in my last sale I have a perv a problem that I have not been able to print out my label because of a problem with Depop and PayPal. When I reached out to PayPal they say it’s not their problem and that to reach out to Deepak I reached out to Depop several times throughout the emails and I’ve gotten responses back and then been totally ignored over email!! Alongside this a Depop is a very hard app to manage you cannot just delete your account you have to email the company which is very confusing why there is a point in doing that!! And there is a lot of hidden fees that are in Depop you may think that using Poshmark is worse because there’s a 20% reduction in pay instead of a 10% and the pop is actually tricking you and taking a bunch of money once you see it in your PayPal. Overall I am very disappointed with the customer service in Depop ignoring me several times having no one to call no phone numbers if they don’t even respond to their emails! I’ve had this problem with a buyer over a week because of Depop to be able to give me my shipping label which I’ve been able to do so many times before and I do not want to get bad reviews because of an issue that I have not caused! I have to give five stars a rest my review won’t go through hmmm fishy

What’s up with the terrible tiny images that are impossible to expand to full screen so it’s basically impossible to see, and seemingly only made for users of mobile phones. And ouch! Droop’s shipping costs will cost you $$$. So even when buying multiple items from one seller, shipping doesn’t get bundled! When I asked one seller to put two tops into one bag and charge me for one shipping, she said she didn’t know how to do it and thought she couldn’t. I ended up receiving one empty bag and one bag with two shirts. Yes I was charged for two shippings! Uuuugh! That’s a total waste of resources, environmentally extremely unfriendly and a huge cost to me. It seems like it only makes sense if it’s another source of revenue for Depop. But one of the best things is how much better it is on Depop for returns and maybe refunds!RETURNS are much better than on any other platform! You deal with the seller directly instead of through Depo. It’s much quicker. And most of the sellers have been really good to deal with. But with the teeny tiny images, it’s easy to get tricked. Be sure to ask to see clear pics of the reverse, bottom, underside, opening, lining of any item’s image. Ask and get answers and don’t buy before you know all the answers, see all the images clearly. PS: All in all, I’ve loved the Depop platform!

I have had Depop for over 2 months and everything was going great. I was selling a lot of things and making good money. Had over 20 5-star ratings from buyers and never had any issues. I was in the middle of dealing with a return the other day, I had purchased something from a buyer and the sent me a different item on accident so Depop emailed me to return it to the buyer and save the receipt from the shipping cost and once it was delivered they will refund me for the item and the shipping to return it… ALSO I have about $300 sitting in my depop balance of money I made selling my items. I didn’t link my bank account info yet so the money is just sitting in my depop. THEN, yesterday I tried to log into my Depop and it said I was suspended for “violating terms” so I sent a messaging because I haven’t done anything to violate terms? They send me an email saying my account was compromised and they are permanently suspending it…. Umm what? So I don’t get my $300 I made from MY BELONGINGS and the money for my return and shipping? I’ve messaged the help center about 20 times and even tried to reach someone on Instagram. NO ONE has reached out at all. Not even to say they are looking into it. Nothing. Absolutely devastated. I looked more into this and apparently this happens a lot to people. And there’s no phone number or customer service to call to talk to someone. I’m so upset.