Very annoying. I took the time to upload items for sale on DePop and they flagged 3 or 4 saying they are counterfeit (which is completely false) then when I appeal their decision they suspend my entire account. I’ve had this account for at least a year and sell authentic items! They do not respond to you as well nor have not reactived my account. You’d think I’d get a response. You’d think they would not mark items as counterfeit or they would allow you to pay to authenticate your items! DePop is FULL of fake items but yet my authentic ones get flagged and I get suspended! It’s ridiculous!!!! Maybe you should get bettter customer support because I still have NOT had someone to talk to about reactivating my account! Also, when they flagged my items they said to send in proof or receipt. Sometimes people purchase items that are authentic but preloved do they may not have a receipt!! In that case allow people to authenticate them through DePop like eBay does!!! This app is a joke. Don’t waste your time they will only remove your account after you take the time to enlist everything!!And go ahead and send that same copy paste reply that you are sending everyone else on here. That you will look into the account if I feel I was treated wrong. I replied appealing to the email is how I got suspended! Pathetic customer service! You wont even contact anyone back is why I’m leaving this review!

I have had a Depop for a few months now and I’ve had a few sales and I never had a problem with my registration with my PayPal account connected to my Depop everything was perfectly synced and I was all approved. I was able to ship all my items having the shipping labels all fine but in my last sale I have a perv a problem that I have not been able to print out my label because of a problem with Depop and PayPal. When I reached out to PayPal they say it’s not their problem and that to reach out to Deepak I reached out to Depop several times throughout the emails and I’ve gotten responses back and then been totally ignored over email!! Alongside this a Depop is a very hard app to manage you cannot just delete your account you have to email the company which is very confusing why there is a point in doing that!! And there is a lot of hidden fees that are in Depop you may think that using Poshmark is worse because there’s a 20% reduction in pay instead of a 10% and the pop is actually tricking you and taking a bunch of money once you see it in your PayPal. Overall I am very disappointed with the customer service in Depop ignoring me several times having no one to call no phone numbers if they don’t even respond to their emails! I’ve had this problem with a buyer over a week because of Depop to be able to give me my shipping label which I’ve been able to do so many times before and I do not want to get bad reviews because of an issue that I have not caused! I have to give five stars a rest my review won’t go through hmmm fishy

I have had Depop for over 2 months and everything was going great. I was selling a lot of things and making good money. Had over 20 5-star ratings from buyers and never had any issues. I was in the middle of dealing with a return the other day, I had purchased something from a buyer and the sent me a different item on accident so Depop emailed me to return it to the buyer and save the receipt from the shipping cost and once it was delivered they will refund me for the item and the shipping to return it… ALSO I have about $300 sitting in my depop balance of money I made selling my items. I didn’t link my bank account info yet so the money is just sitting in my depop. THEN, yesterday I tried to log into my Depop and it said I was suspended for “violating terms” so I sent a messaging because I haven’t done anything to violate terms? They send me an email saying my account was compromised and they are permanently suspending it…. Umm what? So I don’t get my $300 I made from MY BELONGINGS and the money for my return and shipping? I’ve messaged the help center about 20 times and even tried to reach someone on Instagram. NO ONE has reached out at all. Not even to say they are looking into it. Nothing. Absolutely devastated. I looked more into this and apparently this happens a lot to people. And there’s no phone number or customer service to call to talk to someone. I’m so upset.

I appreciate the overall concept and certain aspects of Depop because I can conveniently make money off used clothes and also develop a clothing brand of my own , but there are a couple of features I would love to see Depop revamp/implement. First , I get it that sellers probably shouldn’t be notified which particular potential buyers have bagged their items so they won’t pressure the buyer into making that purchase , but it would be very helpful for sellers to get an idea of what time range the buyer added said item to their cart so we can make offers to users who liked that item(s) throughout the time range. Secondly, Depop could have a little tiny section maybe just a small corner of the home page that tells you which times in your time zone generate the most overall Depop activity. Going a step further, eventually the technology could improve to share the activity of users surrounding particular styles of items which you are selling. Lastly, I feel Depop should allow more leniency to sellers and rid the site of the “seller usually ships in ___ days” section of the bio. As a seller of both second hand and custom pieces, a second hand piece takes thirty minutes to assemble and drop off at the post office , whereas a cusom piece can take multiple days to perfect and ship out. Bc of the large difference in time I do not think it is fair for the ship time to account for only the longest amount of time.