GCash 4+

I’ve been using Gcash for quite sometimes now and didn’t had any problem with it. Hassle free for me since I’m receiving remittances on a monthly basis and it goes directly in my account. It save me from falling in line going to remittance branches to pick up the money. I also used the card for booking tickets online, and no issue at all. It’s very convenient since there’s a lot of options, like paying bills, sending and receiving money, buy loads, Etc. One time I sent a money to a wrong # and I called the customer support immediately and they refund my money for one day. I can also transfer and receive money directly to my bank account. I think the only thing they can improve is to expand their customer support to assist the customers without waiting on the line for long.

Other than that I am happy and satisfied with the product.

Honestly one of the worse written apps I’ve ever had the misfortune of using. It’s buggy, the automated verifier is temperamental as all get out, after spending hour upon hours and finally getting the selfie accepted, the app crashed. After finally getting pass the selfie part again, and getting my info entered for a second time (app keeps making you enter the same info repeatedly in different places) I then get a message stating I failed verification due to my info being wrong. Well, the info is quite correct. So who knows what it’s talking about, and you can’t get real support from GCash on anything. I’ve wasted an unholy amount of time on this app and have nothing to show for the trouble. The worse part is, the app is basically useless if you don’t get verified, as they won’t let you connect it to anything. If I could give the app zero stars I would.

Update: I’ve spent months working with support. They say they’ll follow up in a few days, they never do, you call back, they say they’ll follow up in a few days, and they don’t, and around and around you go.

I use Gcash out of pure necessity, especially when the pandemic hit and physical contact was discouraged. Lately, however, the constant updates seem to reset these annoying pop up tutorials that force you to press them to proceed, tutorials that, mind you, I know how to utilize. This would be followed by more pop up tutorials, which constrict you until its completion. While it may take a few seconds, or even a minute, it is extremely user unfriendly. There are times when I must make a payment right now, rather than fumble with these pop up tutorials. If I were the developer, I would add a setting that disables these invasive tutorial pop ups, or add a (?) sign at the tab to guide a newbie, rather than force me into a tutorial.