I love dollar general and I am 63 years old working every day to provide for myself and disabled son! Spend hours going through digital coupons and dollar general flyer ! Get to the store scan every product to make sure it corresponds with each coupon which takes me at least an hour! Only to get to the register half coupons do not come off after adding phone number! Show cashier the coupon even scan it to show her it goes with product! Still will not honor the coupon! I have contacted dollar general corporation more than once! No help at all! This has happened to me several times! I was happy to send copy of coupons screen shot and receipt! There are more than 5 dollar Generals in Mesquite ! Out of all these stores only one manager does her job!!! She investigates as long as she sees you are being honest she will honor coupon! Out of the 5 stores 6 manager rude! Even ugly ! Acting like you are trying to scam them! I have a college degree in Business Management! I know how it works! I would never ever have disrespectful managers or would I work for any retailer that did not honor their advertising! This tells the character of the establishment ! Saying employees were stealing so you can’t honor for a customer! It may be true they were stealing but that is no reason not to take care of your customers! If managers are stealing prosecute them!

App works as long as I’m at home under my Wi-Fi, but I don’t actually save that amount of money- and If I need to use it in the store, to bad so sad. It will not connect inside the store or even up the street. Believe me I’ve driven up the street to where I got 5 bars on Verizon 5G and it still won’t connect. Also your receipts are just impossible to understand and I don’t believe I actually got the money off on that item(s). It just shows so many cents off all the way down in various odd places. Indecipherable -Ive even tried to just total up all the savings and it still won’t come out to what coupons I had clicked and the app takes off. Please fix it so it clearly shows what and IF we are saving. For example the $5 off coupon on Sat- shouldn’t it clearly say - $5 off on $25 on that receipt? Inside it savings .96 saving .47 and store savings 2.47 etc -as I said indecipherable! And that doesn’t even total up to $5 - you see what I mean? Also wow Id love to look at and use my app in the store during shopping, but it’s just plain impossible- it won’t even connect inside the store. Wickenburg,AZ- on Tegner. Please Please fix this! I love to shop in your store but I have to go to the other stores bc I have to save money. I’ll change my review to 5 stars if and when guys do. Thanks -

I love shopping in my local DG!! But using the DG app for coupons, digital coupons, and viewing the weekly ads is something to be desired. For an example: last night my in-store cart was full of bargains and necessities. But the app would not allow me to purchase anything that had a digital coupon to apply. The apps feature of adding the digital coupon was completely useless and stubborn. I had the store manager, 2 sales/registers clerk and between the 4 of us, we could not troubleshoot the issues. So, I told the manager that I would have to go back and try to figure it out on my WiFi. I asked if they could put my loaded down cart in the back room until the next day and I would get them whether I could get the apps cooperation. They of course deny me the option to do that. So now, I have lost some items, beings that there was only one of the items. I was disappointed by this action because I was a loyal customer. I believe in shopping local stores and shops in order to keep them thriving. Even if I need to go to a bigger town or city, and the DG store are located there. I still shop locally. In the case of where my local store is and they may be out of stock on some items, then I’ll make a mad dash to get them out of my preferred location. Thank you!!Best regardsShelli E.

The advantage you have from your competition Family Dollar, is that we are able to add things to our cart and see what we are paying. For those of us who coupon and plan our trips ahead of time this is a big advantage because we know what to expect. The problem is when you literally scan all your items in store and you can see what your suppose to pay in the app and then you make it to the register and it is something completely different!! Sometimes the app allows you to use coupons together and when u make it to the register it turns out you can’t use them together!! It’s really frustrating to expect one thing and the outcome is another. I take my time to plan my trips and I like to know what I’m expecting to spend so it doesn’t help when I make it to the register and my total does not match my total in my app. A few cents is fine no big deal! But today I went with my cart planned out and when I made it to the register I ended being charged $10 over what my app said!! We coupon for a reason because I’m this economy every dollar counts! So it’s upsetting that we never know if our in store purchase is going to match our app cart. Please please please fix this!!