Misti, provided stupendous Customer Service via text. Her exceptional skills proved to be unwavering! She was able convey to me BCBS policies regarding which insurance takes precedence when there is a secondary insurance involved. She took additional steps to ensure that I understood the differences between the two insurances as well as making contact with the other insurance company to verify that their policy coincided with BCBS and provided me with additional information from the other insurance company as well. At the time I was only able to text, and knowing how difficult it is to communicate properly via text, Misti made it easy for me and took time to helped me out and explained it back to me in a way to where it was easy and non-frustrating. I really hope BCBS will take the time to appreciate what an exceptional employee they have. THANK YOU MISTI! From the PUENTES FAMILY.

I am thankful for Blue Cross Blue Shield Insurance that we have. I assume the BCBSTX Insurance we have is a blessing through the company my husband works for and thank the good Lord for it. There is a few things I would like to be better; Lower out of pocket, these days with all that’s happening, it is difficult too pay that much out of pocket every year. Prescriptions, why are we only allowed 2 places, CVS & Express Scripts? And our CVS is so short staffed, we have to wait and wait wand wait. These 2 places makes it difficult for people to get some of their medicines the doctor prescribes and you have to go back to the doctor for them too rewrite a new one. (It’s happening to me right now). Let us go to whatever pharmacy or at least add some more. We like the little mom and pops places because they seem to care more and know who you are when you come in. Walmart NO!!! I know Physical Therapy is too much as well as the chiropractor. Especially when the doctor wants you to go 3 times a week. I like we have our own Accolade contacts to help when needed. And again there are some good insurance companies and some bad ones but like I said, I guess our BCBSTX has been good because of the company it’s through that my husband works for.

Called twice, first time spoke to Jason who was awesome and helped me get a copy of my EOB. Unfortunately the attachment wouldn’t open on my end so I called back. Second time I spoke to Jared who was also excellent! He helped me reset my password, login and then when neither the computer or phone worked he tried a third option. He suggested I try the app. I grew frustrated at my computer freezing on me but he was patient the whole time. He waited until I installed the app, logged on and found the EOB I was originally requesting. Plus, the app is way easier for me to navigate and I have quick access to all of the EOB and claims I was looking for. Huge kudos to Jared for his help and exceptional service as well as this app being user friendly and super helpful. Thank you all! 👏👏👏

This app is extremely hard to navigate. It should be much easier to see information about my insurance but they hide all the links that are needed in layers of menus. The Messages link does not work so I can’t send or receive messages through the app. It just says “Promotional Messages” at the top of a blank screen.On the claims section (which is hard to find to begin with), the claims are sorted by date of service and can’t be sorted by the date the claim was processed. I keep getting notifications that a claim has been processed but I can’t find it because the link in the message takes me generically to the claims list instead of directly to the new claim. Usually I can’t find the claim that was just processed because the date of service was months ago and it is buried under dozens of other claims. I have started requesting all my EOBs to be sent by mail so that I can get the notifications of newly processed claims in a timely way. It’s a waste of paper, money, and memory space on my phone. This app does not allow me to stay updated on my insurance claims and it doesn’t allow me to contact BCBS with questions or to file an appeal. It’s a completely useless app.When I have opened a chat to ask about the problems with the app, they said it was a technical problem with my phone rather than their app. Not likely. This is a new phone that is fully updated and every app on my phone works as intended, except this one.