I absolutely love this community. Jaime Reese and the maintenance crew are all so awesome. I can always count on them whenever I need any questions answered. Thank you all for the support and best experience ever 🤗

They just updated the app to use an AI chatbot to schedule maintenance requests. Previously, it would just have you send a description of the issue and an optional picture. Now you must talk to a chatbot that makes you repeat yourself and does not understand anything. You need to type in your phone number even though you are already logged in to the app. The one positive note is you can easily trick the AI into telling you knock knock jokes, and answering whatever questions you want. Not surprisingly, the feedback feature is also broken.I’m amazed BH would pay extra money for something like this. Especially when what they already had worked fine. I guess they need something to do with all the extra rent money we pay them.

This app is doing absolutely nothing that couldn’t be done by a page in your web browser, and in at least one way is significantly worse: the login page refreshes unnecessarily, making it incompatible with a password manager. Want to copy and paste your credentials instead? Have fun, when you switch back to the app to paste the password the email field is blank again. At least once you manage to log in it works, but this app SHOULD NOT EXIST. It should be a webpage.

This app has made making maintenance requests a nightmare. My complex has just moved over to this app from a previous one, and now there’s no record made of ANY maintenance request because it takes you to an EXTERNAL BROWSER to speak with an AI chat bot that hangs up on you saying “I’ve submit the request bye” with zero request number or id or tracking information. How do I know this even did anything? There’s no record of any maintenance requests anymore at all which I believe is unacceptable.