The 1 Hotels app allows you to tap into your personal device to seamlessly guide your journey at 1 Hotels. Check in, check out, book a stay, manage your existing reservations, experience keyless entry and in-room controls, communicate with our team¬ from in or outside of the hotel, order in-room dining and more.
HERE TO HELP – 1 to 1 team messaging, to answer your questions and assist with your requests
From your personal device, whether you’re near or far, communicate with our team for everything you need. Let us know if you’re on your way or arriving later than planned, request reservations at your favorite restaurant or set your wake-up call for that early morning meeting. Whatever you need, we’re just a message away.
ARRIVE BEFORE YOU ARRIVE – Pre check-in for a seamless arrival
We want to set the tone of your stay with us before you even arrive. With the 1 Hotels app, you can check in to your stay before you’ve landed from a flight, set any preferences we should know in advance, order in-room dining from your cab so it’s in your room waiting for you, and start chatting with the 1 Team so we are ready to welcome you home.
THE KEY TO YOUR STAY – Keyless entry to get you settled faster
Skip the Front Desk if you choose and head straight to your room. Once checked in on your 1 Hotels app, you’ll have your room number and everything you need to access your home away from home. No need to carry around a room key wherever you go during your stay either. With our new keyless entry, your personal device is all you need.
GETTING YOU ON YOUR WAY – Check-out with the tap of a button
While it’s always sad to see you go, we want to make check-out a seamless experience for you. Skip the extra stop along your way by viewing your folio and checking out of your room directly from your personal device.
ROOT YOURSELF AT 1 – Stay in touch and up-to-date
In-between your stays with us get the latest on programming and events at your favorite 1 Hotels properties; access sustainability information from The Field Guide, our online blog; learn about new 1 Hotels locations; take advantage of our best offers, deals and experiences; book upcoming stays; and stay up-to-date on everything we’re doing at 1.
SEE, DO & EXPLORE – Recommendations from our Concierge Team
Our Concierge Teams are always happy to help with recommendations and reservations face-to-face, but we have worked with them to curate suggestions for dining, shopping, theater, outdoor excursions and more so everything you need to plan your trip is right at your fingertips. Send us a 1 to 1 message to help with any reservations, before you arrive or throughout your stay, to make sure you don’t miss out on all that our local communities have to offer.
WATCH & LISTEN – Smart technology to connect you to your room’s devices
Remotes are over. Use the 1 Hotels app on your personal device to change the channel and adjust the volume on your in-room television.
I love 1Hotels, and this app makes it super easy to manage my reservations and communicate with the hotel staff before and during my stay. When I travel for business, I use the app to check in and access my room key; the process is a breeze!
App Is Nearly Unusable
lexie_lou_202
It’s wild that a brand like 1Hotels has an app this clunky - their unintuitive, buggy UX feels like it’s from 2009. This app is lazy and borderline unusable; clearly hasn’t been QAd. It feels like it was built by a contractor or agency, not an in-house team dedicated to making the experience seamless. This app is not maintained well and does not follow industry-standard best practices for mobile product design. I’m surprised a ‘young’ brand like this has an app that feels like it was built by boomers… or for a downmarket hotel chain. For the prices they charge for rooms, it’s criminal for the app to be this unusable. Crazy priorities for a hotel that encourages use of the app for key experiences as well (look room service, key cards, etc).
Developer Response
Dear Lexie,We sincerely apologize for the inconveniences you came across in navigating throughout the app. We appreciate and always take into consideration any feedback we received to improve our apps and provide an easy and accessible experience. We would love to learn more about the issues you experienced to ensure we take necessary measures to resolve. If you're open to it, we'd love to connect. Please email us at MemberSupport@StarwoodHotels.Com.Thank you, from the 1 Hotels team.
Garbage
Psychoboss75
This app is garbage. It doesn’t work at any of their locations- consistently. I’m currently in Seattle and it doesn’t work at all! You login in- and are sent right back to the login page, where it “spins” for a moment and then…. Nothing. I’ve deleted the app close to a dozen times. Reinstalled. Tried with WiFi, without WiFi, with cellular, without cellular, no VPNs, with blue tooth and without. It’s ABSOLUTE GARBAGE! The execs that approved the launch of this app should let it go, and start over. It’s not worth losing customers to keep an app that isn’t serving your business or the ones who are financially making that business possible.
Developer Response
Hello! Please accept our apologies in the inconveniences you experienced in logging in. We would love to connect with you to assist you in getting logged and being able to take advantage of the mobile app and it's functions. When you have a moment, please reach out to us at membersupport@starwoodhotels.com so we can connect one-one-one. We look forward to chatting soon.
Slow and Faulty
CMF229
The app is awful. I’ve tried it on WiFi and cellular and it’s slow! Nothing saves, check in was a nightmare and I had to scan my documents multiple times to no avail. Ended up having to check in at the hotel. I made multiple reservations for wellness classes before my arrival and only one saved into the system, so we missed out on the opportunity. I’m not sure why everyone is rating it 5 stars because it’s truly a faulty and poorly made app.
Developer Response
Thank you for sharing your thoughts with us! We’re truly sorry to hear that the app didn’t meet your expectations, especially with check-in and reservations. If you're open to it, we’d love to learn more about your experience to ensure your next stay is seamless. Please connect with us through membersupport@shhotelsandresorts.com or by using the Contact Us option within the mobile app.
Minor Bug Fix
Version 2.34
The developer, SH Group Operations LLC, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Used to Track You
The following data may be used to track you across apps and websites owned by other companies:
Identifiers
Data Linked to You
The following data may be collected and linked to your identity:
Contact Info
Identifiers
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Location
Contact Info
Usage Data
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
Seller
SH Group Operations LLC
Size
157.8 MB
Category
Travel
Compatibility
Requires iOS 17.6 or later.
iPhone Requires iOS 17.6 or later.
Apple Vision Requires visionOS 1.3 or later.
Location
This app may use your location even when it isn’t open, which can decrease device battery life.
