Every time I log into the app, I’m forced to reset my password, which is frustrating. Additionally, credit vouchers are difficult to find—they’re hidden within the payment section. To see your available credit, you have to go through the payment process for a flight, which is inconvenient and inefficient.

The login process is a mess. First, my autofilled password from the passwords app doesn’t work all of a sudden even though I’ve used it countless times before. And then once I reset my password and created a new password in Safari, the “Reset Password” button just doesn’t work. Doesn’t work in the Chrome app either. Had to go get on my laptop and wasted about 10 mins. I simply don’t understand how such a simple, critical function for a professional app doesn’t work in 2025.

It surprises me for an airline that advertises itself as a premium option, has as bad of an app as they do. It’s awful. Doesn’t work have the time, data fields don’t load, received constant error messages that it can’t connect to mobile app services, which means you can’t pick seats or change flight details unless you call in. Really bad

JSX is the greatest airline of all time and the new app is perfect. Been a customer for 7 years and they keep getting better