When Every Second Counts, Count on ADT. Your security account is transitioning to ADT Security. Like Alder, ADT has been a leader in smart home security for years. We are committed to delivering excellent customer service like you’ve come to expect with Alder. ADT provides innovative smart security solutions to help their customers protect what they value most.
Stay connected from anywhere. Control your lighting, climate, cameras, and security anywhere from a single app. Receive real-time alarm status and arm or disarm your security system remotely. Get instant alerts in the event of a security alarm, or simply to be notified when your family arrives home.
Live Video Monitoring and Event Recording. Set cameras to automatically record security events in your home. Check in on your family and pets when you can’t be there. See who is at the door, or monitor your premises from multiple cameras at once.
Control your Entire Home. Enjoy full interactive home control including lights, locks, cameras, thermostats, garage doors, and other connected devices.
Camera now won’t connect can’t get it to generate a QR code.
Developer Response
Thank you for reaching out to us! We’re sorry to hear about this experience, and we would like to further assist you in getting this resolved. Please reach out to us directly at Alwaysthere@adt.com. Please include the address/phone number to the account and a copy of your post.
Unapproved Switched
JONZ911
Alder switched my account to ADT without my consent however I figured try them out Horrible service!!! App no longer works was told by customer support to install ADT app which doesn’t connect to my Alder panel and ADT wants to chrg $600+ to update to ADT panel !!!
Developer Response
We're so very sorry to learn of the troublesome experience you've had as an ADT family member. May we please ask you to email our team at alwaysthere@adt.com with a copy of your concern along with the full address/telephone number of the services, so we may review this further to assist? Thank you.
So many bugs
So basic but doesn’t work well
Horrible app. Can’t log out to try to reset it. Can’t view activity. Can’t arm or disarm alarm. Looking for an alternative app if one is out there.
Developer Response
Thank you for reaching out to us! We’re sorry to hear about this experience, and we would like to further assist you in getting this resolved. Please reach out to us directly at Alwaysthere@adt.com. Please include the address/phone number to the account and a copy of your post.
Horrible
no19name75
Panel doesn’t work with app cameras don’t work! Have had nothing but trouble with system every since ADT took over Alder
Developer Response
Thank you for reaching out to us! We’re sorry to hear about this experience, and we would like to further assist you in getting this resolved. Please reach out to us directly at Alwaysthere@adt.com. Please include the address/phone number to the account and a copy of your post.
Critical Instabug Patch: Fix for Unexpected App Crashes
Version 7.9.2
The developer, ADT LLC, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Not Collected
The developer does not collect any data from this app.
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
Seller
ADT LLC
Size
139.1 MB
Category
Lifestyle
Compatibility
Requires iOS 15.0 or later.
iPhone Requires iOS 15.0 or later.
iPod touch Requires iOS 15.0 or later.
Mac Requires macOS 12.0 or later and a Mac with Apple M1 chip or later.