They really seriously need to increase and put more vans out on the street now that they go to downtown Sacramento. They don’t have enough vans out on the street and it’s getting backed up to her. Sometimes you cannot get a ride. And you gotta keep calling or keep putting it on your app, your app is a disaster. How seriously do not know how you can operate like this I waited an hour and a half the other day I couldn’t get a ride at all and I got stuck at target because I couldn’t get a ride at once I got there so I had to call my friend, and have them pick me up that is not the way of business operate you should be really super efficient and you shouldn’t shouldn’t be an hour and 15 hour and a half waiting time for a service in the city of West sac is not that big so yeah I’m not too happy about it at all and this is something I’m gonna bring up to the mayor of West Sacramento and I’m also gonna bring it up to city Council members

First time user. Great way to get around West Sacramento!

This app is a good idea but there are still the unchecked issues that just rolled over to a new app. The first big issue is the fact that VIA will add rides during your ride because, of course, it’s a ride share, but they will not do drop offs based on the order the riders were picked up. There have been a number of times I have scheduled a ride at least an hour before I was supposed to be at my destination and I still run late because via will add a million pickups during my ride and put them all before my drop off. I understand that it goes based on the map but There have been many times I’ve been stuck in the van, passing my stop multiple times over just to pick up new riders and drop them off first. Like if you’re going to have a pickup scheduled, at least allow the riders who were already on to get off first at their drop offs after the added pick up. It shouldn’t take 45min to an hour to get just 13 minutes from my destination. To add insult to injury, now they travel to some spots in midtown. Instead of having specific set drivers that do the trek back and forth to midtown they have every driver doing it so it adds even more time to your ride for west sac users. I’m not saying that it can’t be beneficial for everyone who uses it but at the same time the lack of adaptations and adjustments after adding more locations is just making it more inconsistent for the original targeted consumer. I also want to add that as of late there has been many times where there are absolutely no rides available for longer than 35minutes and customer service just wouldn’t pick up. It’s hard to find a solution when no one is available to help get one.There should be separate vans for those who stay out in downtown area to come to West Sacramento. The same van situation Just inconveniences those who live in west sac and use the app for west sac.Overall this app has potential but still needs to hit the issues that just rolled over to the new app.

How this app has 4.5 stars is beyond me. It used to be so easy to call and get a ride in a timely manner. Now, with this new app, there are almost never any rides available. And when there are, they continue to add rides IN FRONT of your ride. I’ve watched my pickup eta go from 15 to 40 MINUTES on multiple occasions. I’ve called my rides an upwards of AN HOUR before the time I was supposed to be somewhere (particularly work) and have constantly STILL been late. The bugs need to be fixed and they need to get more vans on the road. Especially with opening the downtown stops.