CSMT - Certified Service

Name: CSMT - Certified Service
Rating: 4.6 (450 reviews)
Author: General Motors Company

Business

Free

450 Ratings
Age Rating

4+
Years
Category

Business
Developer

General Motors Company
Language

EN
+ 2 More
Size

95.2
MB

Certified Service Mobile Toolbox (CSMT) is a mobile tool for General Motors Dealer Service personnel. Within it you can: • Pre-authorize specific warrantable repairs (PRA) • Use photos to improve efficiency of the Part Return Process (PPR) • Send part information for traceability (RPT) • Submit detailed Field Product Reports (FPR) • Lookup and view recalls on vehicles (Recall) All modules have the ability to include embedded images and video of the vehicle in question.

Ratings & Reviews

4.6

out of 5

450 Ratings

Internet connection
08/17/2021
ahm17104
I wish the app will let the request to be submitted with the phones internet and not to wait for a WiFi correction

Developer Response
Hello, thank you for reaching out. In order to submit using your devices info, navigate to Settings and turn off "Submit over Wi-Fi Only". This will allow submissions to entered without waiting for a Wi-Fi connection.
Internet connection
08/17/2021
ahm17104

I wish the app will let the request to be submitted with the phones internet and not to wait for a WiFi correction
Developer Response 03/07/2022
Hello, thank you for reaching out. In order to submit using your devices info, navigate to Settings and turn off "Submit over Wi-Fi Only". This will allow submissions to entered without waiting for a Wi-Fi connection.
Email Submission of RPT
05/19/2022
Alextander
I just downloaded the app today to submit an RPT for RRAB recall and when submitting the RPT, I got a message that said the app uses the “default Mail app” and that I have to set up an email in the default Mail app to submit.It would be better if I could choose which “Mail app” I want to send the email from (default Mail is my personal email; Per IT, I have to use Outlook for work email), or if the app could submit without using email since we have to sign in with our GM Global Login ID and password. Also I HAVE already set up my “default Mail app” with an email so I don’t understand why I couldn’t submit the RPT.

Developer Response
Hi Alexander, we apologize for the confusion. We are working on an enhancement that will pull up the user's default email application when sending a RPT email. In the meantime, the app currently brings up the Apple email client, which has your icloud account and other emails set up in the Mail Settings. In case the issue still persists, kindly send the error details to csmt@gm.com along with the Application Logs so that we investigate the issue.
Email Submission of RPT
05/19/2022
Alextander

I just downloaded the app today to submit an RPT for RRAB recall and when submitting the RPT, I got a message that said the app uses the “default Mail app” and that I have to set up an email in the default Mail app to submit.It would be better if I could choose which “Mail app” I want to send the email from (default Mail is my personal email; Per IT, I have to use Outlook for work email), or if the app could submit without using email since we have to sign in with our GM Global Login ID and password. Also I HAVE already set up my “default Mail app” with an email so I don’t understand why I couldn’t submit the RPT.
Developer Response 06/10/2022
Hi Alexander, we apologize for the confusion. We are working on an enhancement that will pull up the user's default email application when sending a RPT email. In the meantime, the app currently brings up the Apple email client, which has your icloud account and other emails set up in the Mail Settings. In case the issue still persists, kindly send the error details to csmt@gm.com along with the Application Logs so that we investigate the issue.
Rpt
11/22/2022
Reelkrazy
Great tool. Should be able to do more than One part at a time that’s the only down side for now

Developer Response
Thank you for your review. We're always working hard to improve the app and appreciate any feedback for future enhancements that we can incorporate. Please use the "Send Feedback" feature in the CSMT Application to forward your ideas directly to our team.
Rpt
11/22/2022
Reelkrazy

Great tool. Should be able to do more than One part at a time that’s the only down side for now
Developer Response 05/09/2023
Thank you for your review. We're always working hard to improve the app and appreciate any feedback for future enhancements that we can incorporate. Please use the "Send Feedback" feature in the CSMT Application to forward your ideas directly to our team.
App is very buggy
06/20/2024
Rocat1997
The app is very buggy. There is no notifications when a response is given. When looking through history for an older pra, a pra won’t be there but close the app and reload it will magically appear. The app wont zoom properly to take photos.

Developer Response
Hello. Sorry for the issues you are experiencing on the CSMT app. Please fill out an Escalation Report Form, which can be found under CSMT support. Once the form is submitted, our IT team can begin investigating the issue. Thank you!
App is very buggy
06/20/2024
Rocat1997

The app is very buggy. There is no notifications when a response is given. When looking through history for an older pra, a pra won’t be there but close the app and reload it will magically appear. The app wont zoom properly to take photos.
Developer Response 07/15/2024
Hello. Sorry for the issues you are experiencing on the CSMT app. Please fill out an Escalation Report Form, which can be found under CSMT support. Once the form is submitted, our IT team can begin investigating the issue. Thank you!

Thanks for updating the CSMT app! Enjoy new Wi-Fi and cellular submission controls, improved outbox visibility, and a refreshed login screen.

Version 3.15 May 26

Data Linked to You

The following data may be collected and linked to your identity:
- Contact Info
- User Content
- Identifiers
- Usage Data
- Diagnostics
- Other Data

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Accessibility

Information

Seller: General Motors
Size: 95.2 MB
Category: Business
Compatibility: Requires iOS 16.6 or later.

iPhone
Requires iOS 16.6 or later.

iPad
Requires iPadOS 16.6 or later.

Apple Vision
Requires visionOS 1.0 or later.
Languages: English and 2 more

English, French, Spanish
Age Rating: 4+

4+

Learn More