Condor Airlines 4+

I rarely write reviews but this was some of the worst customer service I have ever experienced. The app freaked out and wouldn’t let me check in for my flight, it just kept throwing error codes. I spoke with several different representatives and they were rude and unhelpful. The app is useless and difficult to navigate. I couldn’t even contact a representative through the app to get help, I had to find their customer service number online. Sure the flights are cheap, but is that worth it when it’s 1 AM, you need to leave for your flight in four hours and the freaking representative is saying that there is no guarantee that they’ll get this problem solved in time for your flight? Honestly, save yourself the hassle, book with literally anyone else.

Avoid this App, it’s U S E L E S S!!! In spite of warnings from others, I installed it for a trip I’ll be taking in a few weeks. So. Many. Glitches!!! I couldn’t update my profile because it wasn’t responsive to changes. After uninstalling and reinstalling, I thought I’d have better luck. NO. Their website isn’t any better and didn’t save anything I entered and couldn’t even find my flight info using the booking Condor gave me!!! I’ve heard that they are no frills and you pay for everything add-on, I just didn’t think I had to pay for their IT as well. If they can’t maintain an App or website, how well do they maintain everything else? Very low confidence for them at this point.

I wrote a lot of reviews and most are very positive, but unfortunately condor just isn’t great. I had problems checking in, the app doesn’t notify you of anything, some buttons on the app don’t even work, and customer service was completely useless both times I called. Apparently they don’t have access to anything, so why even have customer support? I actually missed my flight (my fault, but the app notifications that were supposed to pop up would have saved me) and they didn’t help in any way. That’s not technically their problem, but good companies always do whatever they can to help.